Reception and Digital operations lead
Armada Family Practice
Bristol, BS14 0SU
Salary
£17.00
Contract
Permanent
Hours
Not specified
Closing date
24 September 2026
19 days left
Job description
Hours: 37.5hrs ideally worked over 4 days An exciting opportunity has arisen for a proactive, organised and digitally confident Reception & Digital Op...
The Reception & Digital Operations Lead will provide day-to-day leadership and coordination across reception, digital and operational activities.
You will work closely with colleagues to ensure the reception service operates effectively, digital and IT issues are appropriately managed, and information is handled securely.
The role will also involve supporting improvements to systems and processes, identifying opportunities to use technology more effectively and helping colleagues to adapt to new ways of working.
Reception and service
- Lead and support the reception team, ensuring a welcoming and professional service.
- Coordinate reception cover and respond to operational issues.
- Handle reception-related complaints and concerns calmly and professionally.
- Monitor feedback and identify opportunities to improve the patient/customer experience.
- Keep internal navigation, signage and information up to date.
- Assist with recruitment of new reception staff.
- Provide training and induction for new starters.
- Conduct appraisals and return-to-work interviews.
Digital and IT- Act as a key point of contact for day-to-day IT and digital issues.
- Coordinate IT problems and liaise with external IT support when required.
- Support software upgrades, new systems and digital improvement projects.
- Manage phones, computers and other IT equipment.
- Set up IT equipment, accounts and software for new starters.
- Provide practical support to colleagues with IT and software queries.
Operations and data- Manage early notifications of sickness/absence and update relevant sessions, rotas and systems.
- Carry out data searches and provide accurate information to support operational needs.
- Support the implementation of new processes and systems.
- Review new technology to improve efficiency and service delivery.
Data security- Promote high standards of confidentiality, data protection and information security.
- Support appropriate user access and permissions across systems.
- Ensure confidential information is handled and stored securely.
- Report and escalate any suspected data-security incidents or breaches.
- Encourage good data-security practices across the team.
- Liaise with the external clinical safety officer and update practice documents.
The above list is not exhaustive and the post holder may be required to undertake other duties appropriate to the role and the needs of the organisation.
This is a fantastic opportunity to take on a varied and influential role where no two days are the same.
You will have the opportunity to lead improvements across reception, IT and digital operations, helping to shape how our team works and the service we provide.
If you are someone who enjoys taking responsibility, solving problems and making a real difference, we would love to hear from you.
Knowledge and skills
Essential
- Excellent communication and interpersonal skills.
- Strong organisational skills and ability to manage competing priorities.
- Good problem-solving skills with a practical, solutions-focused approach.
- Ability to remain calm and professional when dealing with challenging situations.
- Ability to learn and adapt to new systems and software.
- Good attention to detail.
- Ability to maintain confidentiality and handle sensitive information appropriately.
- Ability to take ownership and work independently.
- Ability to work effectively as part of a team.
- Ability to support colleagues through change and new ways of working.
Qualifications
Desirable
- Qualifications or training relevant to reception, administration, healthcare, operations, IT or digital coordination.
Experience
Desirable
- Previous experience of supporting or leading a team.
- Experience of training or inducting new staff.
- Experience of working with data-security or confidentiality requirements.
- Experience of dealing with people and responding appropriately to complaints or challenging situations.
- Experience of managing competing priorities and responding to operational issues.
- Experience of working in a GP practice
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
3 September 2026
Last checked
5 September 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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