Reception Administrator

1.

To answer telephone calls and reception desk

queries promptly and professionally

2.

To coordinate appointment requests for urgent,

same day, future and home visit appointments

3.

To facilitate the administration of patient

prescriptions in accordance with practice guidelines including; repeats,

queries, controlled procedures and validating patient identification

4.

To resolve a wide variety of patient queries received

by telephone, in person and in writing. Including; prescriptions, medications, service

contacts, specialist referrals, test results, scans and x-rays

5.

Identify urgent matters and refer to the clinical

team / duty doctor as appropriate

6.

To accurately update and monitor patient records

including, recording appointments, registration and removal of patients, change

of address, correspondence sent / received, service provider updates

7.

To deal with patient concerns and complaints in a

calm and professional manner

8.

To facilitate attendance at clinics / review

appointments by assisting with routine monitoring and recalls. Using telephone

calls, emails, letter writing, faxes as appropriate

9.

To liaise with other healthcare professionals,

secretaries and administration teams with regards to coordinating patient care.

10.

To assist the practice team with clerical and

administrative duties as may be reasonably required. Including; Reports, Registrations,

Recalls, Links, Process reviews, Letter writing, Faxing, Scanning, Read Coding,

11.

To fully participate in maintaining tidy and

professional public, reception and kitchen areas, drinks distribution for

reception and clinical teams, stock checking, premises security checks

12.

As a potential key holder ensure buildings are

left safe and secure upon leaving of an evening

13.

Charging and receipt of payments including

maintaining an accurate petty cash record

14.

To work as a positive and supportive team member,

providing cover for similar posts as required

15.

To attend meetings, training and conferences as

appropriate for the role and as required

16.

To identify areas for quality improvement, risk

avoidance or development and take an active part in delivering the business

objective

17.

To keep up to date with practice information

including policy and procedure changes, staff rotas, alerts and service

provisions

18.

To ensure implementation and adherence to practice

policy including; Equality and Diversity, Information Governance (including

Data Protection Legislation), Confidentiality and Health and Safety

19.

Other such duties that may be required

Tanworth Lane Surgery is part of a wider group of GP Practices working together.

Flexibility to work at the other premises when requested is required as part of this role.

The locations of the other key GP Practices are listed below but are not exclusive. Other locations may be added to this list.

You may also be expected to travel to alternative locations for training and development

If you are interested in applying to be a Reception Administrator with GPS Healthcare, please submit your CV and a supporting statement outlining how you meet the essential criteria and why you are interested in the role to humanresources.gps@nhs.net by 8 November 2026.

Please see the full Job description

Qualifications

Essential: - GCSE Grade A-C Maths and English (or equivalent)

Desirable: - As Level 1

Experience