Reception/ Admin

Able to provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others. To act as the first point of contact for patients contacting the Practice and to portray the Practice in the highest possible professional basis. To ensure that enquiries from patients are efficiently and courteously handled to the mutual satisfaction of the partners and patients

Receive,

assist and direct patients in accessing the appropriate service or healthcare

professional in a courteous, efficient and effective way.

Provide

general assistance to the practice team and project a positive and friendly

image to patients and other visitors, either in person or via the telephone

knowledge of all practice procedures.

of written protocols

for surgeries and update as necessary

records

Reception

consulting with members of practice team

repeat prescriptions to patient and checking names and address.

reception position as necessary

Appointments

requests for today future appointments from patients by telephone and in

person.

requests

patients computer data entry and medical records.

of address computer data and medical records (have knowledge of practice

area.

prescription request in accordance with practice guidelines.

Telephone

of telephone/bleep system, during and after hours.

Tasks

surgeries

security have thorough knowledge of doors/windows/alarm.

allocated by managers

The post-holder will

guidance

how the policies, standards and guidelines will affect own work

ensure administrative, clinical and computer skills are kept up to date

with current technology and practice.

meetings.

Working

with Patients

to help them achieve better health outcomes.

efficient level of customer service to all our patients.

Dignity

and Respect

visitors with dignity and respect at all times.

ensure safety of Practice vulnerable population

colleagues whether this be a complaint, comment or compliment and if it

cannot be dealt with immediately, ensure it is reported immediately to a

member of the Practice Management Team.

ensure that the Practice is safe, efficient and provides the

best possible care for patients.

how we can improve, progress and develop all processes relating

to CQC.

A medium size practice with approximately 7500 patients in the beautiful coastal town of Broadstairs, Kent.

We are forward thinking, innovative and patient focused

We recognise that the quality of our work is driven by the quality of our people

We are committed to providing an open, friendly and supportive environment where all staff are encouraged to share ideas and contribute to continuously improving the service we offer

We will provide you with all the tools, training and personal support needed to enjoy and succeed in this key patient service role

Qualifications

Desirable: - Experience of reception work; - Experience of working within General Practice; - Knowledge of EMIS IT system