Radiology Senior Appointments Clerk
Mersey and West Lancashire Teaching Hospitals NHS Trust
Prescot, L35 5DR
Salary
£25,760 to £27,476
Contract
Permanent
Hours
Not specified
Closing date
24 September 2026
21 days left
Job description
RADIOLOGY SENIOR APPOINTMENTS CLERK - Band 3 37.5 hrs 1 X WTE Do you want to be part of our very friendly, hard-working and forward-thinking Appointme...
Make appointments on the Radiology Information System following appropriate imaging services pathways and following the correct procedure to ensure accurate data entry.
Monitor the radiology PTL and ensure no patients breech the 6 week diagnostic target, ensuring cancer patients and urgent patients are appointed within 7 days.
Ensure correct procedures are followed in moving the patients from orders to waiting list to appointment with the correct urgency code.
- To deal with pending elective appointments and cancellations, liaising with all relevant staff (including Consultants, Managers, Lead Radiographers and clinical support staff). Escalating any issues/breaches to the Appointments Supervisor or lead radiographer.
Responsible for booking Specialist Radiology appointments that may require a TCI. Ensure a bed is booked and all preparation has been communicated to the patient.
Meet/liaise with Consultant's on a regular basis in order to manage lists effectively whilst ensuring best use of capacity. Be responsible for the updating and accuracy on electronic systems.
Make appointments on the Radiology Information System following appropriate imaging services pathways and following the correct procedure to ensure accurate data entry.
Monitor the radiology PTL and ensure no patients breech the 6 week diagnostic target, ensuring cancer patients and urgent patients are appointed within 7 days.
Ensure correct procedures are followed in moving the patients from orders to waiting list to appointment with the correct urgency code.
To deal with pending elective appointments and cancellations, liaising with all relevant staff (including Consultants, Managers, Lead Radiographers and clinical support staff). Escalating any issues/breaches to the Appointments Supervisor or lead radiographer.
Responsible for booking Specialist Radiology appointments that may require a TCI. Ensure a bed is booked and all preparation has been communicated to the patient.
Meet/liaise with Consultants on a regular basis in order to manage lists effectively whilst ensuring best use of capacity. Be responsible for the updating and accuracy on electronic systems.
Order interpreters for patients attending for radiology appointments by e-mail.
Liaise with Consultant Radiologists regarding availability for lists dependent on annual leave.
Register patients on relevant Trust Information System or update details if patient already registered
Enter referrals promptly onto computerised Radiology Information System using waiting list coding.
Ensure rapid justification of referrals by relevant radiographic staff to meet urgent/two week cancers.
Take into account daily cancellations and alterations, contacting patients by telephone explaining in a polite and courteous manner reasons for cancellation. To follow the correct procedures and processes for all cancelled appointments and DNAs to ensure dates are re-booked and/or removed according to the Trust Patient Access Policy, escalating any issues. Ensure all cancelation slots are backfilled to maximise capacity.
Advise patients of all available options with empathy and discretion particularly when dealing with aggrieved patients regarding waiting list enquires. Significant conversations including outcomes are to be recorded on CRIS.
Complete data checks on computerised systems (PAS, NHS e-referral, EDMS) amending any changes e.g. appointment procedures, patient details, patient/hospital cancellations or time changes due to allergy risks etc.
Answer all appointment queries in accordance with departmental guidelines in a professional and courteous manner.
Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 10,500 dedicated and skilled staff across 21 sites.
Our services
Acute Care
Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.
Primary Care
Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.
Community Services
Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.
Specialist Regional Services
We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.
Achievements
- Rated Outstanding by CQC Inspection August 2018
- Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
- National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme.
Our Values
Essential
- We are Kind
- We are Open
- We are Honest
Qualifications
Essential
- NVQ3
- Educated to GCSE level
Desirable
- ECDL
Experience
Essential
- Experience in Radiology appointments
- Use of computer systems
- Awareness of government targets.
- Ability to communicate to staff/line managers and other departments.
- Experience in dealing with members of the public
Desirable
- Supervisory skills with knowledge of Trust HR policies
- Experience of Data collection, analysis and reporting
Skills
Essential
- Good organisational skills
- Ability to relate effectively and communicate clearly and professionally at all levels.
- Able to work within a team environment / operate as a team member.
- To be self-motivated.
- To show initiative.
- To be organised with a logical approach to work.
- To have standard keyboard skills.
- Can work well under pressure and remain calm in difficult situations
- Knowledge of PAS and RIS
- Good communication skills
- Flexible team worker
Desirable
- Knowledge of e mail systems
- Knowledge of medical terminology
- Pleasant telephone manner
Other
Essential
- Comply with departmental Policies and Procedures
- Be self-motivated and show initiative
- Professional manner
- Ability to produce high quality work and work to tight deadlines
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
2 September 2026
Last checked
3 September 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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