Radiology Administrator/Clerical Officer

Liaise with clinical and non-clinical staff.

Act as first point of contact for queries.

Escalate complaints, capacity issues and patient concerns appropriately.

To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in an empathetic manner.

To monitor, manage and validate active and backlog waiting list data

To manage patient communications via telephone and use Trust systems to create letters, emails and text reminders

Implement the policy and investigate patients who do not attend (DNA) their appointment

To initiate appropriate action to address issues to ensure patients do not breach maximum waiting times and ensure patients are given reasonable notice and choice of admission date in line with the PAP

Attend appropriate meetings as required by the role's line manager.

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations,operatingfrom three main sites at Southmead, Bristol citycentreand Weston.

With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that theSouth Westhas to offer.Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retaina workforce whichrepresentsthe rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.

Qualifications & Training

Essential: - Educated to GCSE, Grade C or above (or equivalent) in English Language and Maths

Desirable: - Computer skills/ECDL

Knowledge and Experience

Desirable: - Previous experience of working within the NHS; - Experience of using CRIS, ICE, Millennium

Skills & Abilities