Quality Lead

The Quality Lead is responsible for ensuring CQC and legislative compliance through regular audits, accurate records, staff training and action plans, while monitoring safeguarding, incidents, complaints, risk assessments, recruitment and health and safety. The role oversees patient feedback and concerns, ensuring these are investigated and managed appropriately in line with practice policies and NHS guidance, while supporting the Patient Services Team and Patient Participation Group. Responsibilities also include producing monthly performance reports, monitoring significant events and data breaches, identifying trends and recommending improvements. The Quality Lead supports and leads quality improvement projects, new initiatives and effective communication across the practice, while providing administrative support to the Practice Business Manager and Senior Management Team. Additional duties include coordinating meetings and training events, maintaining accurate complaints records, completing the annual KO41b complaints return, and promoting health and safety, infection prevention and safe working practices throughout the practice.

Reporting

Projects and Quality Improvement

(This list is not exhaustive)

MyHealth is a large, semi-rural, dispensing practice caring for almost 18,500 patients. There are four practice premises across the area that cover three Local Authorities (CYC, NYCC and ERYC). MyHealth provide primary care services from each of the four sites, in line with GMS contractual requirements.

We have a large multi-disciplinary team that includes GPs, Nurses, Pharmacists administrative support staff.

Skills

Qualifications

Essential: - Educated to Degree Level standard or higher; - Experience in health and social care compliance; - Leadership experience

Experience

Essential: - Experience of working in a healthcare environment; - Experience of working to tight deadlines; - Experience of working autonomously