Quality Improvement Assistant

Working closely with the Quality Improvement Manager, Quality Improvement Coordinator and wider multidisciplinary team, the post-holder will play a key role in ensuring patients are appropriately identified, recalled, contacted and booked into relevant clinical services. The role will support the achievement of Quality and Outcomes Framework (QOF) targets, chronic disease management programmes, vaccination campaigns, NHS Health Checks, commissioned services and other quality improvement initiatives.

The successful candidate will be responsible for a range of administrative and patient-facing activities, including recall management, appointment coordination, clinical coding, data quality improvement and patient engagement. They will contribute to audits, service development projects and population health programmes, helping the practice to improve health outcomes, maintain high-quality clinical records and achieve local and national healthcare objectives.

This role is ideally suited to an organised, proactive and motivated individual who enjoys working with data, communicating with patients and contributing to continuous improvement within a busy primary care environment. Through close collaboration with colleagues across the practice and Primary Care Network, the Quality Improvement Assistant will help ensure patients receive timely, effective and equitable care.

A full list of duties can be viewed in the job description

Assist in the recall activities associated with the Quality and Outcomes Framework (QOF), including liaising with patients, booking appointments as appropriate and in line with the practice appointment schedule/availability.

Assist in the processing of blood pressure readings submitted in paper format. Including the coding, recall and liaising with the practice clinical team to maintain the patient journey in line with practice processes.

Contribute to the recall activities and coding requirements associated with commissioned incentive schemes, including Directed Enhanced Services and Locally Enhanced Services. Including those applicable to the PCN where appropriate.

Routine vaccination programmes (e.g. Shingles/Pneumonia/HPV/RSV/Pertussis etc.)

Prostate monitoring

Assist in the recall activities associated with the practice Chronic Disease Management (CDM) recall, including coding, recall and managing the EMIS task box associated with this plot of work.

Issuing patient invites via text message, email, letter, and verbally (telephone) for their annual CDM review.

Assisting in secondary recalls of individuals for whom the practice CDM process applies and who have not yet engaged with initial recall/invite. The majority of these recalls are to be undertaken by telephone, liaising with the patients/family/carers to understand and reduce barriers to engagement.

Assisting the practice with the recall and bookings of appointments and/or clinics for externally contracted services (e.g. Shine/Interface) undertaking plots of work that contribute to any of the aforementioned areas.

Assisting the Quality Improvement Manager and Coordinator in undertaking Quality Improvement projects or audits as required.

Includes the coding, recall aspects of the projects and ensuring that patient flows are maintained in line practice policies and procedures.

Assisting in the data quality aspects of these projects as necessary.

Additionally providing operation insight and feedback to the Quality Improvement Manager which informs planning and PDSA cycles relative to these plots of work.

Current practice projects include; Monitoring Recall Process (i.e. DEXA, ad-hoc monitoring requests and frequent medication monitoring).

The above list of duties is not exhaustive and may be subject to change as deemed necessary.

Ash Trees Surgery is a friendly, forward-thinking GP practice serving patients across Carnforth and the surrounding communities. We are committed to providing high-quality, patient-centred healthcare, delivered by a dedicated multidisciplinary team in a supportive and welcoming environment.

Our practice operates across multiple sites, enabling us to offer accessible services to a diverse patient population while maintaining a strong community focus. We pride ourselves on delivering compassionate care, embracing innovation, and continuously developing our services to meet the needs of our patients.

Working at Ash Trees Surgery offers the opportunity to be part of an experienced and supportive team that values collaboration, professional development, and staff wellbeing. We foster a positive working culture where every member of the team plays an important role in delivering excellent care to our patients.

Whether you are joining us in a clinical or non-clinical role, you will find a welcoming workplace with a strong commitment to teamwork, learning, and continuous improvement.

Experience

Qualifications

Essential: - GCSE (or equivalent) including English and Maths at Grade C/4 or above; - Evidence of good literacy, numeracy and IT skills