Quality Governance Manager

• Leading and developing local clinical and non-clinical governance arrangements.
• Managing governance systems including incidents, complaints, litigation, risk and quality reporting.
• Supporting the investigation and management of patient safety events and learning responses.
• Producing governance reports, dashboards and quality assurance documentation.
• Monitoring clinical outcomes and identifying trends, risks and opportunities for improvement.
• Maintaining and reporting on organisational risk registers.
• Supporting regulatory inspections, accreditation programmes and contractual reviews.
• Leading on complaints and claims management processes.
• Providing governance advice to senior leaders and operational teams.
• Supporting quality improvement and service transformation initiatives.
• Line managing the Governance Administrator and Patient Feedback Coordinator.

• Experience working in healthcare governance, patient safety, risk management, complaints or quality improvement
• Excellent knowledge of governance frameworks, incident reporting, audit and regulatory compliance
• Strong organisational and analytical skills with excellent attention to detail
• Ability to manage multiple priorities and meet deadlines
• Excellent communication and relationship-building skills
• Strong IT skills and experience using reporting systems and Microsoft Office applications

• A competitive salary based on experience
• An extensive range of wellbeing and lifestyle benefits
• 25 days annual leave (increasing with service) plus bank holidays
• Mandatory training through our excellent in-house education programme
• The support you need to grow in your role and continue your professional development

Essential

• Registered Nurse, Allied Health Professional or equivalent governance experience within a healthcare setting, you will also have:
• Experience working in healthcare governance, patient safety, risk management, complaints or quality improvement
• Excellent knowledge of governance frameworks, incident reporting, audit and regulatory compliance
• Strong organisational and analytical skills with excellent attention to detail
• Ability to manage multiple priorities and meet deadlines
• Excellent communication and relationship-building skills
• Strong IT skills and experience using reporting systems and Microsoft Office applications

Desirable

• Experience supporting inspections, accreditation programmes or regulatory reviews - desirable
• Experience managing risk registers, litigation claims or investigation processes - desirable
• Knowledge of Datix, Maxims, PSIRF, NHSR, LFPSE, ISCAS and CQC requirements - desirable
• Experience leading projects, service improvements or change initiatives - desirable