Quality and Governance Facilitator

o Stakeholder Liaison: Act as a central point of contact to coordinate with Directorate Managers, clinical leaders, governance colleagues, and lead investigators regarding ongoing incident investigations and management of risks, PALS, claims/litigation and complaints.

o Complaints Support: Manage and facilitate complaints, which includes organizing resolution meetings with complainants and proactively monitoring deadlines to ensure all official complaint responses are completed within established Trust KPIs.

o Meeting Coordination: Organise and support divisional Quality & Safety Meetings as well as incident panels, ensuring agendas, minutes, action logs, and trackers are meticulously maintained and associated administration actions are completed effectively and in a timely manner.

o Risk & Reporting Systems: Provide effective risk administration and help ensure high quality management, documentation and action completion, on the Trust's Risk Register.

o Project Assistance: Support project planning for key governance and quality improvement projects in response to lessons learnt and Trust objectives.

o Team Support: Provide cross-cover administrative support for Personal Assistants and other team members during periods of absence to ensure continuous service delivery.

Incident Management: Administer the receiving, acknowledging, tracking, and initial review of all incidents and near misses on the InPhase system, allocating them to appropriate investigators and escalating urgent patient safety concerns.

Stakeholder Liaison: Act as a central point of contact to coordinate with Directorate Managers, clinical leaders, governance colleagues, and lead investigators regarding ongoing incident investigations and management of risks, PALS, claims/litigation and complaints.

Complaints Support: Manage and facilitate complaints, which includes organizing resolution meetings with complainants and proactively monitoring deadlines to ensure all official complaint responses are completed within established Trust KPIs.

Meeting Coordination: Organise and support divisional Quality & Safety Meetings as well as incident panels, ensuring agendas, minutes, action logs, and trackers are meticulously maintained and associated administration actions are completed effectively and in a timely manner.

Risk & Reporting Systems: Provide effective risk administration and help ensure high quality management, documentation and action completion, on the Trusts Risk Register.

Project Assistance: Support project planning for key governance and quality improvement projects in response to lessons learnt and Trust objectives.

Team Support: Provide cross-cover administrative support for Personal Assistants and other team members during periods of absence to ensure continuous service delivery.

Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 10,500 dedicated and skilled staff across 21 sites.

Acute Care

Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.

Primary Care

Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.

Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.

We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.

Our Values

Essential: - We are Kind; - We are Open; - We are Inclusive

Qualifications

Desirable: - Minute Taking experience; - Secretarial Diploma or equivalent experience

Experience

Essential: - Minute Taking experience; - Microsoft Office Experience; - Ability to work as part of a team; - Experience in a similar role or equivalent knowledge

Desirable: - Previous Governance Secretarial Experience; - Medical Audio Typing; - Knowledge of Trust computer systems

Skills

Other