QOF & Document Processor
The Limes Medical Centre
Margate, CT9 1QYView on map(opens Google Maps in a new tab)
Salary
Negotiable
Contract
Permanent
Hours
Not specified
Closing date
30 September 2026
25 days leftJob description
The QOF & Document Processor plays a crucial role in ensuring the practice maximizes its performance against the Quality and Outcomes Framework (QOF) ...
- Coordinate QOF Recalls: Organize, streamline, and execute patient recall systems to meet
QOF targets efficiently.
- Process Clinical Data: Action and file specific blood results (HbA1c only) and manage
incoming document workflows.
- Performance Monitoring: Collaborate with GPs, Managers, and the Data Quality Team to track
performance and deliver timely reports.
- Workflow Management: Smooth the recall workload across the financial year to optimize
practice capacity.
- Conduct targeted searches on
the clinical system to identify patients requiring QOF recalls.
- Issue patient invitations in
a timely manner, prioritizing electronic communication and using manual
letters as a last resort.
- Read-code recall
administrative actions accurately within patient medical records.
- Harmonize recall dates for
patients on multiple chronic disease registers to minimize unnecessary
patient contacts.
- Balance the recall schedule
to distribute the administrative and clinical workload smoothly across the
financial year.
- Arrange necessary medication
reviews and ensure the appropriate review documentation is issued.
- Provide monthly clinical
audits and ad-hoc reports to the relevant GP leads and management.
- Receive, review, and process
all incoming electronic and paper clinical correspondence, including
hospital letters, discharge summaries, and test results.
- Review, action, and file
HbA1c blood results strictly within authorized protocols.
- Accurately apply approved
SNOMED CT or Read codes to diagnoses, procedures, and medications within
patient records to support QOF and data quality.
- Triage and assign documents
to the correct clinician or multidisciplinary team queue.
- Promptly identify and
escalate urgent clinical findings, red flags, or safeguarding alerts.
- Ensure all processed data
and files match the correct patient identity precisely to prevent data
mixing.
- Maintain an accurate, secure
audit trail of all correspondence in line with GDPR and NHS information
governance standards.
- Liaise with GP staff, hospital
departments, and external healthcare providers to resolve missing data or
query discrepancies.
- Compose clear, professional
and appropriate patient letters when required.
- Maintain a clear, polite
and professional telephone manner when interacting with patients and
external stakeholders.
- Follow all practice
policies, protocols, and standard operating procedures.
- Maintain strict patient
confidentiality and data security at all times.
- Support Practice Managers
and the Data Quality Team with administrative tasks as reasonably
required.
Working in a General Practice (GP) surgery is a fast-paced, highly varied, and community-focused experience at the frontline of healthcare. Operating within a collaborative, multidisciplinary environment, our team manages a high volume of clinical and administrative needs while enjoying the reward of building long-term patient relationships.
Based in the central Margate area, we proudly support a diverse population of 17,000 patients. Our team consists of 6 GPs alongside a robust network of clinical support staff. We pride ourselves on maintaining a positive, welcoming, and inclusive culture, dedicated to supporting every staff member in maximizing their full potential.
Experience
Essential: - Proven administrative experience
Desirable: - Experience working within an NHS primary care or GP practice setting.; - Experience using EMIS Web and Docman software systems.
Qualifications
Essential: - GCSE Grades 49 (C or above) or equivalent in 5 subjects, including English and Mathematics.
Desirable: - Relevant qualification in clinical coding or health administration.
Additional Critieria
Essential
- Strong IT skills and computer literacy.
- Excellent interpersonal and communication skills.
- Clear, polite, and professional telephone manner.
- High level of attention to detail and accuracy
Desirable: - Strong understanding of QOF targets and indicators.; - Knowledge of SNOMED CT or Read coding systems
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
2 September 2026
Last checked
4 September 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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