Pulmonary Hypertension Clinical Care Coordinator

Essential

• 4 GCSE's Grade 4/C or above including Maths and English or equivalent
• Diploma (level 4) or equivalent appropriate qualification or NVQ Level 3 and short courses or relevant experience to diploma level.
• Computer literacy with good understanding of computer packages e.g. word/excel, and knowledge of confidentiality, information governance and data security
• Evidence of foundation degree level study or relevant experience applicable to the role
• Demonstrable experience in a healthcare setting is the primary requirement for this role. Formal healthcare qualifications are welcome but not required.

Essential

• We welcome applications from clinical support workers, medical secretaries, service administrators, and those who have developed their knowledge of a specialist service through experience.
• Experience of working in an environment where patients have complex, long-term, or life-limiting conditions
• Experience of managing telephone enquiries in a sensitive and demanding environment
• Demonstrated ability to manage competing priorities and work independently within a defined scope.

Desirable

• Experience working in a specialist, tertiary, or highly specialised clinical service.
• Knowledge of pulmonary hypertension or experience in a respiratory or cardiac specialist setting.
• Knowledge of the welfare benefits system as it applies to people with long-term or life-limiting conditions.
• Experience of data collection in support of clinical audit or service evaluation.
• Experience of coordination across multiple clinical sites or organisations

Essential

• Excellent verbal and written communication skills.
• Ability to communicate clearly with patients, families, GPs, and professionals, adapting style to the needs of the individual.
• Ability to draft clear, accurate written correspondence and documentation.
• Competent use of Microsoft Office including Word, Excel, and Outlook.
• Ability to learn and use hospital patient administration systems with training.
• Accurate data entry and records management skills.
• Ability to work flexibly across the PVDU environment, including hot-desking arrangements.
• Ability to work 28 hours per week across agreed days, with flexibility to meet the demands of a specialist clinical service.

Desirable

• Experience of patient-facing communication in a specialist clinical environment.
• Experience of working in a tertiary referral centre or nationally commissioned specialist service.
• Experience of NHS patient administration systems including Infoflex, Connect, ICE, or PACS.
• Experience of national clinical audit data submission processes.

Essential

• Emotional resilience: the ability to work consistently and compassionately in a clinical environment where patients are living with life-limiting illness, including regular exposure to distress, deterioration, and bereavement.
• Ability to act with sound independent judgement within the defined scope of the role, understanding clearly when to escalate to clinical colleagues.
• Highly organised, accurate, and able to manage a complex and varied workload.
• Team-oriented with a flexible approach to a changing clinical environment
• Genuine commitment to improving the experience of patients with pulmonary hypertension.