Programme Officer

• Support engagement and networking activities.
• Work as part of the team to help with the administration and organisation of the programme, maintaining effective administrative systems, answering queries, and supporting the maintenance of webpage content.
• Prepare and coordinate high-quality event materials, including agendas, presentations, training resources and joining instructions.
• Communicate with delegates, clients, speakers and venues, and respond to event enquiries.
• Provide event logistics support, take notes and minutes, and manage event surveys to gather feedback and support programme reporting.
• Maintain and update programme and training materials to ensure quality, accuracy and consistency.

• Act as general contact for programme related queries, offering advice to all healthcare organisations ensuring queries are dealt with in an appropriate and professional manner.
• Respond directly to straightforward enquiries and provide first draft responses to more complex questions.
• Manage the programmes social media accounts and work with the team to draft and send quarterly newsletters and ad-hoc email updates.
• Maintain records of contacts and activities to ensure all details are accurate and up to date in order to effectively report on the programmes impact.
• Provide the programme team with relevant data for quarterly reports and programme evaluation.
• Provide assistance in administration of meetings and larger events including taking formal and detailed minutes, agenda preparation, coordinating supporting documentation, arranging appropriate venue and hospitality needs [travel bookings etc].
• As required, work with the events team to ensure relevant groups are provided with agendas, supporting documentation, minutes and venue details in good time.
• Set up any administrative systems for the programme which will assist the programme team in providing a high-quality service.
• Make amendments to web pages by revising or uploading new website content.

Essential

• 1. Experience of providing administrative support to an individual or team.
• 2. Competent use of MS Office (or similar) Word, Excel, PowerPoint
• 3. Good verbal and written communication skills
• 4. Ability to work independently
• 5. Ability to research, analyse and summarise information
• 6. Ability to establish effective working relationships with colleagues and external bodies
• 7. Excellent organisational skills, working to tight timescales.
• 8. Experience of supporting the administration or coordination of meetings, events or workshops.