Private Patient Bookings Officer

As a Private

Patient Bookings Officer, you will be responsible for providing an efficient,

professional and friendly booking service to self-pay and privately insured

patients.

Key duties will

include coordinating appointments and procedures, liaising with consultants

& their medical secretaries, clinical teams, insurers and patients,

ensuring all bookings are processed accurately and promptly.

You will manage a

busy workload, prioritising tasks and responding to enquiries by telephone

and email while maintaining a high level of customer service.

You will also

ensure patient and booking information is recorded accurately and in line

with confidentiality requirements.

Job

Purpose

To provide

a sympathetic, professional and efficient service to patients.

To book Private

Patient Outpatient appointments for Consultants who Spencer represent.

To book

Private Patient Inpatients procedures for Consultants who Spencer represent.

To

maintain accurate electronic patient records and bookings system whilst

liaising with customers, staff, Consultants, patients, and other service users.

To

generate estimates for self-paying patients.

Key

Relationships

Patients

Relatives, Friends and Family

Consultants

NHS Colleagues

Telephonist Team

Outpatient Teams

Reception Teams

Ward Teams

Theatre Teams

External Medical Secretaries

SMT

Key

Financial

To

ensure all Private Patient Inpatient appointments and bookings are entered onto

the electronic system in an accurate and timely manner

To

ensure all Private Patient Outpatient appointments and bookings are entered

onto the electronic system in an accurate and timely manner

To

generate estimates for self-paying patients and accurately adding these to

patient records

Process

private referrals in a quick and timely fashion, liaising with relevant parties

where appropriate

Business

Development

Provide a quality service for customers and local

service users

Continue

to improve the relations with Consultants

To foster and continue strong working relationships

between the Reception Teams, GPs and Consultants

Work towards retaining ISO9001 2015 & ISO14001

2015 Accreditation

Quality

To

participate in in-house training sessions and attend meetings and discussions

when required

To

continually maintain accurate electronic records and bookings systems

To

assist in any clerical duties considered necessary for the smooth running of

the department i.e. sending appointment letters, sending emails, requesting

results, data entry etc.

To answer

telephone / email enquiries, relay messages and liaise with Consultants,

secretaries, and departments within the hospital in a timely manner

To provide

a sympathetic and professional patient service

To

act in a discreet, diplomatic, and tactful manner at all times

To

ensure that all local policies and legal requirements relating to clinical

care, Information Governance, GDPR and Health and Safety are complied with

Workforce

To

work under supervision and direction of the Senior Outpatient Officer to ensure

a smooth service

To attend staff appraisal and

identify personal needs and set and evaluate personal objectives

To

ensure that all upcoming Private Patient outpatient clinics are ready

electronically on the in-house computer system ensuring full capacity is

achieved

To

ensure that all upcoming Private Patient Inpatient admissions are ready

electronically on both the in-house computer system and any Trust based systems

used, maximising capacity

To

ensure accurate processing of Private Patient Outpatient bookings for a variety

of patient categories including self-pay and privately insured patients

To

ensure accurate processing of Private Patient Inpatient bookings for a variety

of patient categories including self-pay and privately insured patients

To

liaise closely with Consultants on availability for Private Patient outpatient

clinics

To

ensure the accurate management of electronic patient files, including creating,

amending and discharging

Assist staff, patients and Consultants

with queries, dealing tactfully with sensitive issues

Equal Opportunities

It is the aim of the hospital to

ensure that no job applicant or employee receives less favourable treatment on

the grounds of age, sex, race, colour, nationality or ethnic or national

origins, or is not placed at a disadvantage by conditions or requirements which

cannot be shown to be justifiable. To

this end, the hospital has an Equal Opportunities Policy and it is for each

employee to contribute to its success.

Health & Safety

All Employees must be aware of the responsibility placed on

them under the Health and Safety at Work Act (1974), to ensure that the agreed

safety procedures are carried out to maintain a safe environment for employees

and visitors. Individual employees

should also refer to specific health and safety requirements within their own

job descriptions.

Spencer Private Hospitals recognise and value all of their staff and are committed to developing a well-trained and flexible workforce.

Staff wellbeing is a priority for the organisation with some perks of employment being -

We are also fortunate enough to be based in East Kent, arguably one of the most beautiful parts of the UK, often boasting the best weather due to our close proximity to Western Europe and is aptly know by the missive `the Garden of England. We are a short hop across the channel to France with the added bonus of fast rail connections to Europe, London and surrounding areas. The availability of high-quality schools which support grammar school education as well as academy and private schools are all available within the locality.

Our CQC report has a rating of Good and we are now on an improvement trajectory to Outstanding.

Spencer Private Hospitals is an equal opportunity employer. This position is subject to a Disclosure and Barring check.

Personal Attributes

Experience

Skills

Other

Qualifications