Private Care Coordinator

The post holder will be required to work as part of the Private Care Accounts Team delivering the highest level of customer service to both patients and consultants. The Private Care Coordinator will manage the registration and administration process with a focus on minimising the risk of debt and work in accordance with the hospitals policies and procedures and all relevant legislation.

The Private Care Coordinator role is patient-facing, responsible for coordinating the administration functions of the patient pathway such as patient bookings, registration and the accurate recording of account information. The post holder will be required to be flexible and cross cover within the administration functions to support the service requirements in our other locations.

The post holder will ensure that all patient activity is appropriately recorded on the electronic patient record on the Private Care billing system and that funds/authorisation or guarantees have been secured prior to the commencement of all treatment.

The post holder will work effectively as a team, working with colleagues & departments across the Trust to ensure that all chargeable private patient activity is recorded accurately, on time and in line with the targets set by the Private Care Directorate. The Private Care Coordinator will ensure all aspects of their roles and responsibilities are carried out in line with the division's standard operating procedures and Trust-wide policies.

For further information please refer to the job description and personal specification

To demonstrate a professional, courteous, caring attitude offering consultants, patients and their families a high standard of customer service at all times.

Welcome patients and their families in a friendly and calm manner; accurately registering their details.

Have the ability to professionally deliver customer requests, dealings with sensitive and emotional situations by using appropriate language and demonstrating reassurance.

Communicate clearly and concisely with consultants, patients, and colleagues within the Trust.

Ensure that all patient details are recorded accurately and ensure that the financial status of all patients is secured prior to treatment.

Ensure that all cash and credit card payments are taken in line with the cash handling policy that is followed at all times.

To ensure patients concerns and complaints are dealt with immediately and escalated appropriately.

To maintain composure and resilience under pressure.

To ensure the working environment and all patient areas are tidy and presentable to the highest standards.

To ensure facilities within the Private Care environment are fully functional, and discrepancies are reported and rectified.

To cross-cover colleagues when required to ensure all areas of administration are fully functional and provide a high level of service.

To undertake any other duties commensurate with the grade as required.

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.

At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.

Qualifications/Training

Experience

Desirable: - Previous admissions, accounts or similar role in a hospital environment; - Effective budgetary management

Skills, Knowledge and Abilities

Desirable: - Knowledge of current health care issues