Primary Care Contracts & Performance Manager

• Maintain a central register of QOF, DES, LES, ECF and other applicable commissioned services, including targets, specifications, deadlines and clinical leads.
• Monitor performance, identify shortfalls and coordinate corrective action plans with clinical leads and the Patient Care Team.
• Oversee timely collection of activity evidence and submissions, working with Finance to reconcile claims and income.
• Identify new or amended service requirements and coordinate implementation; escalate risks to GP Partners.

• Produce regular dashboards and exception reports for partners covering QOF, enhanced services, ECF, recalls and other agreed KPIs.
• Review disease registers, coding quality and outstanding clinical activity; agree priorities for searches and corrective work.
• Ensure search methodology, reporting processes and recurring deadlines are documented and reproducible.

• Line manage the Clinical Data & Care Coordination Lead and other Patient Care Team staff, including supervision, objectives, development and performance reviews.
• Allocate and monitor workloads, maintain cover arrangements and ensure continuity during leave and absence.
• Set priorities for ad hoc EMIS search requests from partners, clinicians and managers alongside contractual work.
• Promote clear ownership, standard operating procedures and effective cross-training.

• Oversee long-term condition recall programmes, childhood immunisations, cervical screening, NHS Health Checks, LD and SMI reviews and other targeted programmes.
• Monitor invitations, non-response, appointments and outstanding actions against agreed protocols and deadlines.
• Oversee administrative arrangements for safeguarding registers and meetings and palliative care/GSF and MDT processes, with clinical responsibility retained by designated clinicians.
• Coordinate administrative support for group clinics and other clinical initiatives.

• Work with the designated GP research lead to assess potential participation in primary care research; the practice does not currently operate an established research programme.
• If studies are approved, oversee administrative processes for approved searches, invitations, recruitment tracking, deadlines and activity reports.
• Ensure research activity follows study approvals, information governance requirements and appropriate clinical oversight.

• Work closely with GP Partners, clinical leads, Finance, Operations, Reception and the wider administrative team.
• Maintain appropriate information governance, confidentiality and escalation arrangements.
• Lead process improvements that support contractual achievement and reduce avoidable administrative work.

Essential

• Experience: Substantial experience in general practice, PCN or primary care operations. Practical knowledge of QOF and primary care contractual performance.
• Leadership: Experience supervising staff and monitoring team delivery. Able to work independently, prioritise and escalate risks
• Data and systems: Confident with EMIS Web or equivalent primary care system. Strong Excel, analysis and performance reporting skills
• Governance: Understanding of confidentiality, data protection and clinical administrative boundaries

Desirable

• Experience: Detailed knowledge of LES, DES, ECF and commissioned service claims. Experience in a multisite GP practice
• Leadership: Experience introducing workflow improvements
• Data and systems: Advanced EMIS searches, Accurx, Abtrace and dashboards.
• Governance: Experience of safeguarding, palliative care or primary care research administration.