Prescription Clerk/ Pharmacy Team Assistant

Duties will include co-ordinating and preparing repeat prescriptions for our patients, data entry onto patient records, EPS and patient and pharmacy liaison.

Monitor repeat prescription requests to ensure that patients attend medication reviews and other health checks

Comply with the requirements and accepted guidance on professional practice, and with safe systems of work for re-authorising repeat prescriptions

Liaise with pharmacies on the supply of prescribed drugs, alert our clinicians of any supply issues and forward information on the recommended alternatives

Maintain accurate patient records promptly and quickly - entering data in accordance with reporting requirements

Build good working relationships with local pharmacies to help enable our prescription service

Create tasks and assist clinicians in managing document workflow relating to prescriptions

Establish and maintain filing and administrative systems so that written or computerised information is easily accessible and secure

Escalate any problems to the Practice Manager that you need support with

Oversee the management of MHRA alerts and provide administrative assistance for actions taken in response to MHRA alerts, Central Alerting System alerts, local or national clinical guidance and in accordance with the Yellow Card scheme

Provide administrative support for QOF and CQC searches.

Deal with patient queries by phone, in person or using digital consultation tools

Prescriptions Management

Duties will include

co-ordinating and preparing repeat prescriptions for our patients, data entry

onto patient records, EPS and patient and pharmacy liaison. The tasks and

responsibilities to be undertaken may include any or all of the items in the

following lists, dependent on current and evolving practice workload and

Staffing levels

Work with our prescribers to

provide a responsive repeat prescription service and ensure errors are

minimised

Monitor repeat prescription requests to ensure that

patients attend medication reviews and other health checks

Comply with the requirements and accepted guidance

on professional practice, and with safe systems of work for re-authorising

repeat prescriptions

Liaise with pharmacies on the supply of prescribed

drugs, alert our clinicians of any supply issues and forward information on the

recommended alternatives

Maintain accurate patient records promptly and

quickly - entering data in accordance with reporting requirements

Build good working relationships with local

pharmacies to help enable our prescription service

Create tasks and assist clinicians in managing

document workflow relating to prescriptions

Establish and maintain filing and administrative

systems so that written or computerised information is easily accessible and

secure

Escalate any problems to the Practice Manager that

you need support with

Oversee the management of MHRA alerts and provide

administrative assistance for actions taken in response to MHRA alerts, Central

Alerting System alerts, local or national clinical guidance and in accordance

with the Yellow Card scheme

Provide administrative support for QOF and CQC

searches.

Patient Services / Front of

House Administration

Welcome, assist and direct

patients in accessing the appropriate service or healthcare professional in a

courteous, efficient and effective way

Deal with patient queries by

phone, in person or using digital consultation tools

Use judgement and communication

skills to ensure that patients with no prior appointment but needing urgent

consultation are seen in a logical and non-disruptive manner

Explain Practice arrangements

and formal requirements to new patients and those seeking temporary medical

cover and ensure procedures are completed

Support effective systems for

the smooth day-to-day running of the practice and good organisation of care

across the interface between clinical services and patient administration

Other ad hoc tasks as required

to ensure that the highest levels of customer service are delivered to patients

and visitors of the Practice

Confidentiality

In the course of seeking treatment, patients

entrust us with, or allow us to gather, sensitive information in relation to their

health and other matters

They do so in confidence and have the right to

expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in

this Job Description, the post-holder may have access to confidential

information relating to patients and their carers, Practice staff and other

healthcare workers. He/she may also have

access to information relating to the Practice as a business organisation. All

such information from any source is to be regarded as strictly

confidential.

Information relating to patients, carers,

colleagues, other healthcare workers or the business of the Practice may only

be divulged to authorised persons in accordance with the Practice policies and

procedures relating to confidentiality and the protection of personal and

sensitive data

Health & Safety

The

post-holder will assist in promoting and maintaining their own and others

health, safety and security as defined in the Practice Health & Safety

Policy, including

Using personal security systems within the

workplace according to Practice guidelines

Identifying the risks involved in work

activities and undertaking such activities in a way that manages those risks

Making effective use of training to update

Using appropriate infection control procedures,

maintaining work areas in a tidy and safe way and free from hazards

Reporting potential risks identified

Equality and Diversity

The

post-holder will support the equality, diversity and rights of patients, carers

And colleagues, including

Acting in a way that recognises the importance

of peoples rights, interpreting them in a way that is consistent with Practice

procedures and policies, and current legislation

Respecting the privacy, dignity, needs and

beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and

of the individual, is non-judgmental and respects their circumstances,

feelings, priorities and rights

Personal/Professional

Development

The

post-holder will participate in any training programme implemented by the

Practice as part of this employment, including

Participation in an annual individual

performance review, including taking responsibility for maintaining a record of

their own personal and/or professional development

Taking responsibility for their own

development, learning and performance and demonstrating skills and activities

to others who are undertaking similar work

Quality

The

post-holder will strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality

and risk

Assess their own performance and take

accountability for their own actions, either directly or under supervision

Contribute to the effectiveness of the team by

reflecting on their own and team activities and making suggestions on ways to

improve and enhance the teams performance

Work effectively with individuals in other

agencies to meet patient needs

Effectively manage their own time, workload and

resources

Communication

The

post-holder should recognise the importance of effective communication within

The team and will strive to

Communicate

effectively with other team members

Communicate effectively with patients and

carers

Recognise peoples needs for alternative methods

of communication and respond accordingly

Contribution to the

Implementation of Services

We are a well-established CQC Good raiting primary care organisation committed to delivering high-quality, patient-centred healthcare to our local community. Working within the NHS framework, we provide a wide range of general practice and enhanced services, supporting the health and wellbeing of a diverse patient population.

Our organisation is part of a collaborative primary care system, working closely with partner practices, Primary Care Networks (PCNs), and local health and care providers to improve access, outcomes, and continuity of care for patients. We place strong emphasis on teamwork, innovation, and continuous service improvement.

We are proud of our inclusive and supportive working culture, where staff are encouraged to develop their skills, contribute ideas, and play an active role in shaping the future of primary care.

This is an exciting opportunity to join an organisation that values leadership, operational excellence, and a commitment to high standards in patient care.

Qualifications