Prescription Clerk
Mendip Vale Medical Group
Langford, BS40 5ELView on map(opens Google Maps in a new tab)
Salary
£25,224 to £25,713
Contract
Permanent
Hours
Not specified
Closing date
1 November 2026
10 days leftJob description
Hours and Days for role: Monday - 8:00am - 6.30pm Thursday - 8:00am - 6.30pm Friday - 8:00am - 6.30pm Mendip Vale Medical are looking for further Pres...
Working as part of a team the post-holder will assist and direct patients in accessing the appropriate help in order to effectively manage their medication and health needs.
Managing the expectations of patients, their carers or guardians in a courteous and efficient way to provide a high standard of patient focused service.
The post-holder will pro-actively communicate relevant information between patients and their healthcare professional.
The Prescription Clerk will develop good working relationships with:
- Patients
- GP's, Pharamacists, Nurses and other surgery staff
- Community Pharmacy
- To support the Patient Services Manger in the delivery of safe and efficient responses to patient medication requirements.
- Working in our telephone hub being the first contact to our patient enquiries relating to medicines and processing prescription requests.
- Checking and completing of tasks as appropriate.
- Control all patient files and related admin to required quality standards and in line with information governance, GDPR and DPA regulations.
- Maintain accurate records.
Working as part of a team the post-holder will assist patients in obtaining their medications in a timely and safe manner, also ensuring that patients are directed to appropriate services relating to their healthcare in a courteous, efficient and effective way.
Managing the expectations of patients, their carers or guardians in to provide a high standard of patient focused service. The post-holder will pro-actively communicate relevant information between patients and their healthcare professional.
The Prescript Clerk will develop good working relationships with:
- Patients
- GP, nurses and other surgery staff
- External Organisations e.g. Community Pharmacy
- Key Responsibilities:
- To support the Team Leader in the delivery of safe and efficient responses to patient medication requirements.
- Dealing with queries and repeat prescription requests in person, by telephone and electronically, ensuring all current medication has relevant, current authorisations.
- Making of relevant appointments by telephone using a computerised system.
- Dealing with clerical matters such as emails, changes of patient details, EPS nominations, completion of forms etc. as required.
- Work closely with the Clinical Pharmacist team, acting upon any relevant prescribing changes as instructed to assist with cost effective prescribing, QOF compliance and prescribing targets.
- Checking and completion of tasks as appropriate.
- Control all patient files and related admin to required quality standards and in line with information governance, GDPR and DPA regulations.
- Maintain accurate records.
As a high-achieving and well-organised practice, we embrace a Multi-Disciplinary Team approach to care provision.
Changes made from merging and working more effectively have enabled us to make investment into our buildings, making our estate one of the newest and brightest in the south west.
Due
to the high volume of applications we receive, we regret that we are only able
to contact candidates who are shortlisted for the next stage of the selection
process.
We
would like to thank all applicants for their interest in joining our team and
for the time and effort invested in the recruitment process.
Qualifications
Essential: - GCSE in English and Maths at Grade C or above, or equivalent experience.
Desirable: - NVQ Level 2 in Pharmacy Services; - Prescription Clerk Training / Medicines Optimisation Training
Skills / Abilities
Essential
- Ability to prioritise tasks and manage competing demands on time, ensuring all deadlines are met.
- Able to apply tact and sensitivity to establish trust and confidence.
- Good communication skills, able to communicate effectively across different levels
Experience
Essential: - Experience of delivering customer service in an NHS environment or similar patient / customer facing role.; - Administrative Experience.
Desirable: - Experience of medicines management; - Experience of implementing service improvements; - Use of patient records systems (EMIS)
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
19 October 2026
Last checked
22 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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