Pre-Operative Assessment Outpatients Clerk

To liaise with wards, clinical staff, GPs and Trust support staff in person, via telephone and email as and when necessary

Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate

Provides admin support to different clinical teams such as Anaesthetic and nursing teams.

Dealing with telephone enquiries and taking accurate messages as appropriate

To act as Receptionist for clinic. Receive patients, verify identity and update the personal data on both Medway computer system and medical records as appropriate. Issuing case notes to clinic, medical and nursing staff.

Professional and friendly manner in admitting patient to the clinic/ department ensuring all queries are dealt with in a supportive and punctual approach

Using the Medway and Evolve case-note tracking system and liaising with Medical Records; collecting urgent notes of patients due to attend clinic from various departments, scanning document on to Evolve

To carry out associated clerical duties, for example maintaining accurate filing systems, photocopying, receiving and distributing post, diary management and scanning patient notes if required

To cover sickness and holiday absences of colleagues in other admin roles.

To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in an empathetic manner

To keep waiting areas tidy and patient information materials up to date

To undertake the roles duties in the case of a major incident in your department (E.g. the ED Major Incident Process)

Attend appropriate meetings as required by the roles line manager

Ensure that all clinical results and other clinical information are accurately filed in the patient notes and that patient notes are up to date and maintained according to the relevant Trust standards.

Using the Medway and Evolve case-note tracking system and liaising with Medical Records; collecting urgent notes of patients due to attend clinic from various departments, scanning document on to Evolve

To carry out associated clerical duties, for example maintaining accurate filing systems, photocopying, receiving and distributing post, diary management and scanning patient notes if required

To deal with clinic attendance outcome information e.g. - booking of follow up appointments as necessary and in accordance with instruction from POD staff.

To cover sickness and holiday absences of colleagues in other admin roles.

Have a working knowledge of pending list and booking rules for those specialties

Assist in training of new members of the team

To take part in departmental audits and associated duties

If and when appropriate and directed, order and/or receipt stationary and essential items, in line with Trust policies

Out coming the clinic and anaesthetic appointment on a daily bases and informing relevant waiting list teams of DNA or changes to previous days clinics to ensure funding is allocated to the department

Maintain the clinics figures of patients seen including one stops to allow of future planning of clinics.

To book patient appointments in line with the, print letters and arrange any appointment related services as and when required (E.g. transport and interpreting services)

To check and update patient details on arrival and book them into clinic retrieving data from a number of internal and external Patient Access Policy (PAS)s

To book patient appointments in line with the Patient Access Policy (PAP), print letters and arrange any appointment related services as and when required (E.g. transport and interpreting services)

To input outcomes of appointments, including those of patients that did not attend, on the PAS and other relevant computer systems in a timely and accurate manner according to the relevant Trust standards

To check incoming email inbox(s) on a daily basis to keep up to date with departmental and Trust wide news and information

To check and update patient details on arrival to the ward, retrieving data from a number of internal and external Medway to ensure real time patient flow data is kept across the Trust

Be responsible for the accurate entry of data to computerised databases, using all computer systems relevant to the role

To check incoming email inbox(s) on a daily basis to keep up to date with departmental and Trust wide news and information

To prepare case notes prior to clinics and admission for surgery, ensuring that the relevant stationery is inserted, ensure notes are up to date and that all relevant investigation reports from previous attendance are in place.

Ensure all patient records are traced into and out of the ward

Ensure patient records are appropriately received and transferred and

Prepare patient notes for coding within the relevant deadlines set by the coding team, and deadlines are met as per coding policy.

Maintain confidentiality and discretion and comply with the terms of the Data Protection Act and local Trust policies at all times

To be aware of Service and Trust policies and guidelines and ensure all these are adhered to

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations,operatingfrom three main sites at Southmead, Bristol citycentreand Weston.

With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that theSouth Westhas to offer.

Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit andretaina workforce whichrepresentsthe rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your applicationin order toensurewe'remeeting our pledge.

Education and qualifications

Essential: - Educated to GCSE, grade C or above (or equivalent) in English Language and Maths

Knowledge, skills and abilities

Experience

Essential: - Clerical/administration experience including filing and/or reception; - Previous receptionist experience in a healthcare or public setting

Desirable: - Previous NHS experience

Personal qualities

Essential: - Embracing Change; - Respecting Everyone; - Recognising Success; - Working Together