Practice Supervisor

The Practice Supervisor will provide day-to-day leadership and management of the practice's reception, administration and secretarial teams, ensuring high standards of service, professionalism and accountability are maintained.

The postholder will oversee staff performance, training, workflow management and operational processes, providing support, guidance and constructive challenge where required. They will act as the first point of management escalation for routine patient complaints and non-clinical staff matters and will play a key role in ensuring policies, procedures and agreed ways of working are applied consistently across the practice.

Additional responsibilities include administration of GP and clinician rotas, coordination of Enhanced Hours services, development of the Patient Participation Group, organisation of annual PAT testing, administration of monthly PPA claims following training, and support with practice policies, procedures and operational projects.

We are looking for an experienced primary care supervisor who is confident leading teams, maintaining standards, promoting accountability and addressing issues promptly, fairly and consistently.

The Practice Supervisor will be responsible for the day-to-day leadership and supervision of the practice's reception, administration and secretarial teams, ensuring services are delivered efficiently, consistently and to a high standard.

Key responsibilities include staff supervision, performance monitoring, monthly 1:1 chats with staff in probation, training coordination, workflow management and ensuring compliance with practice policies, procedures and agreed ways of working. The postholder will act as the first point of management escalation for routine patient complaints and non-clinical staff matters, promoting accountability and supporting a culture of professionalism and continuous improvement.

Additional duties include administration of GP and clinician rotas, coordination of Enhanced Hours services, management of the Patient Participation Group, organisation of annual PAT testing, administration of monthly PPA claims following training, policy and procedure updates and support with operational projects as delegated by the Practice Manager.

The successful candidate will be expected to provide visible and consistent leadership, maintain standards, support staff development and ensure agreed actions are followed through effectively.

The Linden Medical Group is a well-established, forward-thinking GP practice based in Stapleford, Nottinghamshire, providing high-quality primary care services to approximately 7000 patients.

We are committed to delivering safe, effective and patient-centred care whilst continually developing and improving our services to meet the needs of our local community. Our multidisciplinary team includes GPs, nurses, healthcare assistants, pharmacists, administrative and reception staff who work collaboratively to provide accessible and responsive healthcare.

As a learning-focused organisation, we are committed to supporting staff development and creating an environment where individuals are encouraged to contribute ideas, take ownership of their work and continuously develop their skills and knowledge.

We pride ourselves on delivering excellent patient care, maintaining high professional standards and fostering a culture of teamwork, accountability and continuous improvement.

Qualifications

Experience