Practice Receptionist

To greet patients and visitors in a friendly, approachable and empathetic manner. To listen to their requests and to direct them to the most appropriate Service.

To inform our patients of the varied services available to them at the Practice.

To book, cancel and re-arrange appointments as necessary.

To answer telephone enquiries promptly and professionally

To act as chaperone within a clinical consultation when requested

To undertake coding of clinical information and enter this on patients medical records.

To liaise with other agencies such as the ambulance service, hospital clinics, other practices and community services.

To open and distribute incoming post in line with practice procedure.

To be responsible for generating repeat prescriptions.

To be responsible for the management of patient records in line with practice procedures.

To provide the first point

of contact to patients and other visitors to enable access to appropriate

services in a professional and courteous manner.

To undertake clerical duties

as necessary and to enter relevant data onto the computer system. To provide support for clinicians to enable

the effective day to day running of the practice.

Staff may be asked to work

flexibly in terms of the jobs that they do, the hours they work and

occasionally for business need the location from which they work.

To ensure that patients and visitors are

greeted professionally and courteously and directed to the appropriate

services.

To deal with queries effectively and

efficiently in line with practice procedures.

To book patients in with the most

appropriate clinician using guidance provided by management.

To be responsible for the appointment

diary and appointment system by making, changing, and cancelling appointments

as requested.

To answer telephone enquiries promptly

and professionally in line with practice procedures.

To be able to triage calls: signposting

patients to relevant services or arranging appointments in surgery with the

relevant clinician as appropriate.

To have a sound and up-to-date knowledge

of Local Care Pathways and local services, including the voluntary sector.

To be responsible for diverting and

restoring the telephone service

To act as chaperone within a clinical

consultation when requested

To ensure that all general areas are

kept tidy and presentable.

To ensure all literature and posters

within the practice are up to date.

To respond appropriately in emergency

situations.

To understand the common needs and

safeguarding issues of vulnerable patient groups including elderly housebound

and those with long-term conditions.

Keeping a supply of Welcome Packs,

Registration documentation and patient forms (Consent; Complaints; NHS

Expenses Claims forms etc.) available.

Accepting, advising and checking

registration documentation; that it meets practice and NHS Policy

Keeping Waiting Room and Reception Desk

tidy at all times

Checking that patients arent

unnecessarily waiting and ensuring that the Front Desk queue is at a minimum

at busy times.

To undertake general filing in a timely

and accurate manner.

Providing Welcome Packs to new patients

To undertake read coding of clinical

information and enter this on patients medical records.

To scan incoming patient information

onto the medical system.

To undertake photocopying/scanning in a

timely and accurate manner.

To be responsible for liaising with

other agencies such as the ambulance service, hospital clinics, other

practices and community services.

To be responsible for opening and the

distribution of incoming post in line with practice procedure.

The Horsefair Practice Group is teaching / training group of practices of over 21000 patients and deliver high quality care to our patients.

The Horsefair Practice Group runs 2 GP Practices:

If you are a Team Player and enjoy working as part of a strong Team we welcome your application for our vacancy.

Qualifications