Practice Receptionist / Administrator - Hattersley Group Practice

• Welcome and receive all patients and visitors to the Practice.
• Assist and direct patients to the appropriate healthcare professional/service.
• Process all requests for appointments, visits and telephone consultation/triage ensuring all calls are directed to the appropriate healthcare professional.
• Project a positive and friendly image to patients and visitors either in person or on the telephone.
• Complete new registration procedures and ensure accurate recording of details at all times.
• Receive and make telephone calls as required. Divert calls and take messages ensuring accuracy of detail and prompt appropriate delivery.
• Action repeat prescription requests.
• Provide test results to patients.
• Accept payment and issue receipts for private services.
• Facilitate effective communication between patients, staff, secondary care and other associated healthcare agencies.
• Act as a chaperone for general examinations if requested.
• Maintain a general overview of the reception area and take appropriate action to manage difficult/aggressive patient behaviour or those whose illness/condition worsens while waiting to be seen.
• Deal with general enquiries and explain procedures as requested.

• Welcome and receive all patients and visitors to the Practice.
• Assist and direct patients to the appropriate healthcare

• Process all requests for appointments, visits and telephone

• Project a positive and friendly image to patients and visitors either in

• Explain Practice arrangements and formal requirements to new patients

• Complete new registration procedures and ensure accurate recording of

• Receive and make telephone calls as required. Divert calls and take

• Action repeat prescription requests and ensure they are ready for

• Provide test results to patients on advice from the GP or Nurse.
• Accept payment and issue receipts for private (non general medical

• Facilitate effective communication between patients, members of the

• Act as a chaperone for general examinations if requested following

• Maintain a general overview of the reception area and take appropriate

• Deal with general enquiries and explain procedures as requested.
• Offer general assistance to the Practice team.

• To have a thorough knowledge of all Practice procedures and protocols

• Ensure adherence at all times to the requirements of the Data Protection

• Maintain and monitor Practice appointment system
• Process all incoming and outgoing mail.
• Action information received via email and fax.
• Undertake Choose and Book appointments as requested.
• Action, retrieve and accurately re-file patient notes and records as

• Ensure correspondence, reports, results etc. are filed/scanned promptly in the correct

• Action notes from GPs for individual patients using the Practice

• Enter and code specific data from Consultant letters, faxes and other

• Summarise new and existing patient notes following appropriate training.

• Open up premises at the start of the day, if first to arrive

• When last to leave premises at the end of the day, ensure that the

• Clear and re-stock consulting rooms as required.
• Ensure the reception area, notice boards and leaflet racks are tidy and

• working for a values-led organisation
• Real living wage employer
• supporter of the Greater Manchester Good Employment Charter
• access to Stream, which provides flexible, on-demand access to stream your pay during the month
• salary sacrifice car benefit scheme
• 30 days annual leave, rising to 32 after five years of continuous service
• flexible pension benefits, including NHS pension scheme
• flexible working hours and policies
• family friendly and carer policies
• opportunities to apply for innovation and quality awards
• access to gtd healthcare wellbeing initiatives
• opportunity to become part of an employee owned organisation
• gtd healthcare social and fun activities
• cycle to work scheme
• eyesight vouchers
• NHS staff discounts, a free Blue Light Card and Health Service Discounts
• access to an employee assistance programme.

Essential

• Excellent organisational skills.
• Excellent communication skills verbal and written.
• Excellent customer service skills.
• Polite, pleasant & professional interpersonal manner, both on the
• telephone and in person.
• Able to work effectively as part of a team.
• Able to work on own initiative & problem solve within own area of
• work.
• An understanding, acceptance & adherence to the need for strict
• confidentiality.
• Able to work without direct supervision and determine own work
• priorities.
• Able to work under pressure.
• Able to liaise effectively with a range of Individuals / services within the
• Practice, within gtd healthcare and externally.
• Good standard of IT/word processing skills.
• Able to maintain an accurate and thorough approach to work.
• Able to work to set standards, policies & procedures.
• Interest & aptitude for learning new skills.
• Willingness to actively engage in appraisal, personal development and training.

Essential

• Working in a busy public reception environment.
• Reception & clerical duties.
• Using Microsoft applications.
• Using a computerised booking in system.
• Dealing with the public/patients.
• Working in a busy telephone answering environment.
• Working as part of a team.