Practice Manager's Assistant

The PM Assistant will work closely with the Practice Manager and Administration team to handle a variety of tasks that includes being the first point of contact with people from inside and outside the organisation and oversee administrative systems, procedures, and patient services.

This is a varied and rewarding role that combines administrative efficiency with people management and patient service.

Support the Practice Manager as required with projects, systems and procedures

Support the Practice Manager in the day-to-day operations of the practice, providing key performance information and activity reporting as requested i.e QOF, ECF, IIF

Provide administrative support for compliance registers, supporting the Practice Manager.

Coordinate the practice diary, ensuring meetings are scheduled appropriately

Coordinate internal and external meeting arrangements, preparing agendas and producing minutes for clinical meetings

Maintaining the practice website

Draft the practice newsletter on a quarterly basis

Arrange PPG meetings, preparing agendas and producing minutes

Effectively monitor the Friends and Families Test and other patient feedback

In conjunction with the Practice Manager, set and monitor performance targets, identifying areas for improvement to enhance patient services

Support all clinical staff with general administrative tasks as requested

Be aware of duties and responsibilities regarding current legislation, practice policies and procedures.

Undertake all mandatory training programmes

Have a thorough understanding of practice policies and procedures and support the Practice Manager in reviewing and updating practice policies and procedures

Support the Practice Manager with preparations relating to CQC

Provide cover for the administration team as required during periods of staff shortages

Assist with the maintenance of HR documentation

Contribute to the development, implementation and embedding of an effective practice training and induction programme for all staff

Add clinical and non-clinical leave on team net

Assist with rotas, recruitment and general staff training

Support the Practice Manager in monitoring compliance with health and safety legislation, providing leadership and direction for staff where appropriate

Assist with ensuring building maintenance and compliance is kept up to date

Employees must be aware of the responsibility placed on them under the Health & Safety at Work Act to maintain a healthy and safe working environment for both staff and visitors.

Employees also have a duty to observe obligation under the organisation Safety policies and to maintain awareness of safe practices and assessment of risk.

Personal/Professional development

The post holder will participate in any training activity implemented by the Practice as part of this employment, such activity to include:

Participation in an annual performance review (appraisal), including taking responsibility for maintaining a record of own development activity

Taking responsibility for own development and learning by following through objectives set at appraisal

Ensure attendance at identified training events

Attend induction training, mandatory training and mandatory updates as required

Attendance at Practice meetings

Wrafton House Surgery is situated in Hatfield. We are a training practice and are a caring, forward thinking, committed team, whose aim is to improve the health of our community by delivering high quality patient care, whilst maintaining a fulfilling working environment for all.

Our clinical team includes 6 GP Partners, salaried GP's, registrars and our nursing team consists of Practice Nurses and Health Care Assistants. All supported by our hardworking Managers, reception and administrative teams.

Experience

Essential: - GP Surgery Administrative Experience; - Proficient in ICT; - Proficient in use of EMISWeb

Desirable: - Knowledge of NHS management and primary care structure; - Experience in supervising staff; - HR management

Qualifications

Essential: - Ability to speak and communicate clearly and proficiently in English.

Desirable: - GCSE Grades C or above in English and Maths