Practice Manager

• Oversee daily operations, patient access, and service delivery
• Lead and develop administrative and reception teams
• Manage HR processes, rotas, recruitment, and staff performance
• Oversee finance, budgeting, payroll, and income streams (QOF, Enhanced Services)
• Ensure compliance with CQC, information governance, and NHS contractual requirements
• Drive quality improvement, digital transformation, and patient experience initiatives
• Work closely with GP partners and the PCN on strategic development

• Lead and support clinical and administrative teams to deliver high quality services.
• Maintain a positive, collaborative working culture with strong communication across the practice.
• Ensure the practice meets its strategic aims and adapts to NHS targets and service changes.

• Oversee day to day running of the practice, ensuring safe, effective, and patient centred operations.
• Develop and manage appointment systems that work for both patients and clinicians.
• Ensure accurate and compliant recordkeeping.
• Liaise with local health organisations and external stakeholders.

• Manage financial systems including budgeting, payroll, and financial reporting.
• Ensure compliance with NHS England contractual requirements.
• Support partners in achieving QOF and enhanced service targets.
• Identify opportunities to improve profitability, increase income, and reduce costs.

• Recruit, train, and supervise nonclinical staff.
• Conduct appraisals, manage performance, and support staff development.
• Ensure HR policies and procedures are followed.

• Ensure the practice meets CQC standards and maintains robust governance systems.
• Oversee risk management, health and safety, and safeguarding processes.
• Maintain policies, protocols, and audit cycles.

• Oversee practice IT systems, ensuring data security and efficient digital workflows.
• Ideally possess experience with clinical systems such as EMIS Web.

• Ensure the practice environment is safe, wellmaintained, and compliant with regulations.
• Manage contracts for cleaning, maintenance, and equipment servicing.

Essential

• There are no set qualifications for this post but a proven track record in the ability to run operations with strong management skills. Confidence with budgets and contracts and the ability to maintain governance and compliance systems would make you an ideal candidate.