Practice Manager

• Leading and overseeing the day-to-day operations of the practice, ensuring efficient and effective service delivery.
• Supporting, developing and providing leadership to clinical and non-clinical teams, promoting high standards of performance and patient care.
• Managing HR processes including recruitment, induction, staff development, performance management, absence and wellbeing.
• Monitoring practice performance against contractual requirements, QOF targets, enhanced services and key performance indicators.
• Ensuring compliance with CQC standards, Information Governance, Health & Safety and wider NHS requirements.
• Working closely with GP Partners on strategic planning, business development, service improvement and practice development
• Maintaining strong working relationships with the PCN, ICB and other external organisations and stakeholders.
• Promoting a positive culture of teamwork, continuous improvement, accountability and excellent patient care.

• Keep an eye on practice performance, including QOF, enhanced services and NHS contractual requirements.
• Review and improve practice systems and processes, making sure they work well for both staff and patients.
• Support and lead the management team, making sure responsibilities are shared appropriately and things get done.

• Oversee recruitment, induction, training, development, performance and absence management.
• Make sure staff are supported and that HR policies are applied fairly and consistently.
• Promote a positive working environment where staff feel valued and supported.

• Oversee practice policies, audits, risk assessments, significant events, incidents and complaints.
• Support ongoing CQC readiness and make sure actions and improvements are followed through.
• Ensure EMIS Web and other practice systems are used effectively and safely.

• Build good working relationships with the PCN, ICB and other organisations.
• Encourage a friendly, open and supportive culture across the whole practice team.

Essential

• Essential
• Managing, supervising and developing staff, including recruitment, induction, performance management and handling staff issues.
• Experience of managing day-to-day operations, implementing policies and improving efficiency and quality of services.
• Competent use of IT, including Microsoft Office.
• Excellent verbal and written communication skills, with the ability to communicate effectively with patients, staff, clinicians and external organisations.

Desirable

• Desirable
• Previous experience specifically as a Practice Manager, Deputy Practice Manager, Business Manager or Operations Manager in general practice.
• Good understanding of primary care/healthcare services and the operational requirements of a GP practice.
• Knowledge of NHS Primary care contracts, PCNs, ICBs and relevant NHS policies and frameworks.
• Experience with clinical/practice systems such as EMIS & Teamnet
• Experience working with CQC requitements and preparing for inspections or regulatory reviews.
• Experience of monitoring performance against objective, target and key performance indicators.
• Ability to lead, motivate and support a diverse team and promote a positive working culture.
• Understanding of safeguarding adults and children