Practice Manager

• Work closely with the GP Partners to shape and deliver the practices strategic objectives, business plans and long term priorities
• Provide senior management advice on workforce planning, service development, financial sustainability, governance and organisational resilience
• Build effective working relationships with the inhouse teams, PCN/Neighbourhood colleagues, the ICB, NHS organisations, local partners, contractors and other stakeholders
• Represent the practice professionally in meetings, collaborative projects and service development initiatives

• Line manage and provide clear direction to the Operations Manager, who is responsible for the day-to-day operational running of the practice
• Ensure the Operations Manager has clear objectives, appropriate authority and support to manage the building, operational processes, workflows and day-to-day service delivery effectively
• Monitor operational performance through regular review, agreed objectives and reporting, addressing risks or issues that require senior management or Partnership input
• Oversee the effectiveness of the Office Manager, working with the Operations Manager to ensure that administrative functions, systems and support processes are well managed and meet the needs of the practice
• Support the internal development of a Business Manager, helping build the skills, knowledge and responsibilities needed to strengthen the practices business management capacity
• Ensure appropriate arrangements are in place for business continuity, premises management, health and safety and the effective use of practice resources.

• Provide strategic oversight of workforce planning, recruitment, retention, staff development and organisational structure
• Ensure effective performance management, appraisals, absence management, employee relations and staff support arrangements are in place
• Support managers with complex HR matters and ensure employment policies, contracts and procedures are applied consistently and fairly
• Promote a positive, inclusive and accountable workplace culture that encourages teamwork, professional development and high standards

• Ensure the practice meets CQC requirements, statutory obligations and relevant NHS contractual requirements
• Maintain oversight of governance arrangements, policies, procedures, risk assessments, audits and action plans, ensuring responsibilities are appropriately delegated and monitored
• Ensure effective information governance, safeguarding, health and safety and business continuity arrangements are maintained
• Ensure the practice is prepared for inspections, audits and regulatory changes, with clear accountability for follow-up actions

• Oversee practice finances and budgets whilst completing payroll processes and relevant PCSE administration
• Monitor expenditure, support financial planning and identify opportunities to improve value for money and long term financial sustainability
• Provide oversight of financial controls and reporting, ensuring that financial responsibilities are clearly allocated and completed accurately
• Write and support business cases, investment decisions and the effective use of the practice premises, facilities and resources

• Maintain a strong focus on patient experience, accessibility and quality of care
• Monitor patient access and service performance, building on the practices existing access figures
• Ensure complaints, patient feedback and communication are handled professionally, with learning used to improve services
• Support effective patient engagement and partnership working with the Patient Participation Group (PPG)

• Provide clear senior leadership while enabling middle managers to take ownership of their areas of responsibility
• Promote a culture of continuous improvement, learning, patient safety, accountability and effective communication
• Lead or sponsor practice wide change and improvement projects, ensuring that changes are planned, communicated and evaluated
• Encourage collaboration across clinical and non-clinical teams and support the development of future management capacity within the practice

Essential

• We are looking for a candidate who is:
• An experienced practice manager, ideally with at least three years relevant NHS management experience
• Educated to degree level in business management, finance, accounting, healthcare management or a related discipline; or holding recognised practice management qualification
• A confident and credible leader who can provide strategic direction, delegate effectively and hold managers to account
• Experienced in HR, financial oversight, governance and organisational planning, with a broad cross functional management track record
• Highly organised, project management with excellent prioritisation, decision making and problem solving skills
• Proactive, adaptable and solutions focused, with the ability to manage competing demands in a busy environment
• Financially astute, with the ability to understand budgets, manage resources and contribute to business planning
• Knowledgeable about NHS primary care, regulatory requirements and the challenges facing general practice, or able to demonstrate the ability to develop this knowledge quickly
• An effective communicator who can build positive relationships with GP Partners, clinicians, staff, patients and external stakeholders
• Committed to high quality patient care, staff development and continuous improvement
• Able to demonstrate sound judgement, discretion, professionalism and a commitment to confidentiality