Practice Manager

The Practice Manager will provide strategic and operational

leadership to ensure the smooth, efficient, and compliant running of the

practice. Working closely with the Partner and wider practice team, the

post-holder will oversee the day-to-day management of services, finance,

premises, governance, and business operations, ensuring the delivery of

high-quality patient care and an excellent patient experience.

The successful candidate will lead on workforce management,

organisational development, regulatory compliance, and service improvement

initiatives. They will be responsible for maintaining effective systems and

processes, supporting the achievement of contractual and performance

objectives, and ensuring the practice remains responsive to the changing needs

of patients and the wider NHS.

The role requires strong leadership, communication, and

organisational skills, with the ability to build positive relationships both

within the practice and with external stakeholders, including the Integrated

Care Board (ICB), Primary Care Network (PCN), NHS organisations, and other

partner agencies. The Practice Manager will play a key role in supporting the

future development and sustainability of the practice.

Primary responsibilities

Long-term planning and day-to-day management. Develop and

lead the transformation of the practice to ensure long-term sustainability and

efficiency. Strategic view of and ownership of QOF and enhanced services.

Ownership of all practice policies including business continuity plan.

Financial and business development - Ensure adherence to

good financial practices. Advise on contracts and make recommendations. Ensure

all invoices are submitted for payment in a timely manner. Submit payroll to

payroll company and ensure follow up submissions are made for PAYE and

pensions.

People management, workforce planning, appraisals and

culture development - Ensure sustainable workforce planning, recruitment and

retention. Ensure strategies and processes are in place for effective

utilisation of staff. Drive efficiencies. Complete regular performance reviews

and annual appraisals with practice team. Treat colleagues, patients and

visitors with dignity and respect at all times. Recruitment and succession

planning within the practice.

Governance and compliance - Lead on information governance.

Ensure all requirements of CQC registration are met and the practice continues

to be judged as Good. Ensure that confidentiality is maintained at all times by

team members and within ones own work. Implement and monitor all quality

improvement plans. Oversee the management of the practices IT systems,

including compliance with and submission of the Data Security Protection

Toolkit (DSPT).

Development and management of effective partnerships

internal and external - Manage relationships with other local providers to the

patient population. Support relationship with local commissioners, council and

other bodies. Attend relevant meetings and forums. Support patient engagement

and PPG. Work collaboratively with colleagues for the benefit of the patients

and the practice.

Process development and problem solving - Ensure effective

clinical models are implemented unrefined to deliver care based upon patient

needs and demand. Ensure appropriate processes are in place to manage assets

and facilities. Handling response to all complaints received at the practice.

Advise on complaints, near misses and significant events to ensure learning is

shared across the team.

Effective communication and working relationships -

Effective communications and knowledge sharing. Effective communication and

liaison with external stakeholders such as PCN, ICB and other health and social

care providers. Effective working relationships with staff. Effective working

relationships with patients and their carers or representative. Effective

working relationships with GPs and allied healthcare professionals. Responding

to transformation and changes in primary care service delivery.

Brookfield Park Surgery is a well established General Practice based in Camden, serving the local community with a comprehensive range of primary care services.The practice is committed to providing high quality, patient-centred care, supporting the health and wellbeing of its diverse population through accessible, responsive, and coordinated healthcare services.

Our team is made up of experienced GP partner, salaried GPs,

Practice Nurse, Health Care Assistant, Allied health professionals, and a

dedicated administrative team, all working collaboratively to deliver excellent

services. We are a training practice,

training both GP registrars and medical students.

As an active member of the North Camden Primary Care Network (PCN), the practice collaborates with neighbouring practices and local partners to enhance access, and improve health outcomes.

The Practice Manager will be well supported by the GP Partner, and wider surgery team.

Experience