Practice Business Manager

JOB TITLE: PRACTICE BUSINESS MANAGER

REPORTS TO: Partners

HOURS: 30 37 hours per week

Responsible for the smooth and efficient running of the practice, to ensure that all non-clinical aspects of the practice are managed so that the Partners and other clinicians can focus on clinical issues and patient care.

The post holder will need to maintain an operational overview of the practice, identifying and highlighting key risks that impact on the operational effectiveness of the practice, e.g. staff resources, skills, morale, technologies, building systems and compliance.

The post holder will be required to make effective judgements about the delegation of work tasks whilst retaining overall accountability for achievement.

Develop and maintain productive relationships with the ICB, PCN, Federation and other key system partners

Represent the practice at external meetings, forums and stakeholder events

Monitor emerging NHS policy, contractual and commissioning developments and advise Partners on opportunities, risks and implications

Identify, assess and pursue opportunities for service development, new contracts and additional income streams

Lead the preparation of business cases, expressions of interest, contract bids and partnership proposals

Influence local system planning and decision-making to ensure the interests of the practice and its patients are represented

Build the practices reputation and profile within the wider healthcare system

Working with the professional advisors to ensure sound and compliant management of the practice finances leading to presentation of timely and accurate financial statements to Partners

Management of banking relationship to ensure timely efficient processing of payments and receipts

Management of contractual arrangements to ensure accurate and timely receipt of creditors and payment of debtors through a well organised claims and debtor management process

Provision of timely management information concerning income and expenditure to allow planned growth and avoid unplanned financial impact to Partners

Ensuring adequate staffing to maintain access for all patients regardless of mode of access

Ensuring adherence to planned work processes and procedures to maintain quality of output

Oversight of all complaints, where appropriate investigating and monitoring trends and themes

Management of significant events

Actively support and lead the surgery PPG

Oversight of all recruitment and with the Assistant Practice Manager (APM) ensuring effective advertising, interview and onboarding processes for new staff

Overseeing the appraisal process and supporting the APM with management of performance issues, and any disciplinary or grievance procedures with the support of third party expert HR resources when appropriate

Liaison with Landlord and their agents, managing rent review process and other building inspections

Overseeing the safe and effective management of the building including planned preventative maintenance in conjunction with the joint tenants Manager and the Premises Supervisor

Ensuring health and safety processes and procedures are maintained with the support of 3rd party expert Health and Safety resources when appropriate

Ensuring management of room users through issue of Licences to Occupy and timely billing of room users

Manage the accountants for the building and banking facilities

Management of contractual arrangements to ensure accurate and timely receipt of creditors and payment of debtors through a well organised claims and debtor management process

Provision of timely management information concerning income and expenditure to allow planned growth and avoid unplanned financial impact to Partners

Leadership of the use of SystmOne and its set-up for Bushloe Surgery

Understanding of all other systems in use supporting Bushloe Surgery staff

Work with the APM to ensure all aspects of IT provide the maximum possible benefits to users

are delighted to be recruiting for a Practice Business Manager to join our

friendly, supportive and highly regarded team at Bushloe Surgery. Our current

Practice Business Manager is retiring after 17 years and we are looking for an

experienced manager with exceptional interpersonal and leadership skills.

Personal Qualities

Qualifications

Essential: - Literacy and numeracy skills sufficient to manage a small to medium sized business

Desirable: - Educated to degree level in healthcare or business; - Leadership and/or management qualification

Experience

Skills

Desirable: - SystmOne user skills

Other requirements

Essential: - Flexibility to work outside core office hours; - Disclosure and Barring Service (DBS) check; - Maintain confidentiality at all times

Desirable: - Full UK driving licence