Practice Administrator

• Manage and coordinate all QOF, LES and other contractual recall activities to ensure the practice achieves maximum performance against targets.
• Monitor QOF and LES dashboards regularly, identifying areas where performance needs improvement.
• Take responsibility for managing all targets comprehensively, ensuring patients are recalled, booked and appropriately coded.
• Regularly update EMIS searches and review performance dashboards to identify outstanding work and missed opportunities.
• Work closely with the clinical and administrative teams to ensure all targets are achieved within the required deadlines.

• Manage the practice's recall system from start to finish, ensuring eligible patients are identified, contacted, booked and followed up.
• Generate, distribute and monitor recall lists, ensuring work is completed accurately and on time.
• Allocate recall lists to PCN recall staff, monitor their progress and follow up on outstanding tasks.
• Ensure patients who do not respond to initial recall attempts are followed up appropriately.
• Send validation letters to patients who have not responded after repeated contact attempts, in line with practice protocols.
• Ensure accurate records are maintained of all recall attempts, patient responses and outcomes.

• Review and adjust clinical appointment sessions on EMIS, adding or removing appointment slots where necessary to support QOF and LES recall activities.
• Ensure sufficient clinical appointments are available for patients requiring reviews, monitoring, vaccinations and other target-related activities.
• Liaise with clinicians and the management team to plan appointment capacity according to recall demand and outstanding targets.

• Ensure all QOF and LES activities are accurately coded on EMIS to support correct reporting and achievement.
• Identify missing or incorrect clinical codes and liaise with the relevant clinicians to resolve any issues.
• Provide training and guidance to administrative and recall staff on correct clinical coding procedures.
• Keep staff updated on changes to QOF, LES and other relevant coding requirements.
• Carry out regular data quality checks to ensure completed clinical activities are correctly recorded and reflected in performance reports.

• Manage childhood immunisation recalls and targets, ensuring eligible children are identified, contacted and followed up.
• Monitor childhood immunisation performance and work with the clinical team to improve uptake and achieve contractual targets.
• Manage cervical screening recalls comprehensively, ensuring eligible patients are invited, booked and appropriately followed up.
• Monitor cervical screening uptake and identify patients who are overdue or have not responded to invitations.
• Ensure cervical screening records are accurately maintained, including coding of colposcopy correspondence and relevant clinical outcomes.
• Ensure cervical screening referral information is correctly recorded and processed through CSMS where required.
• Work closely with the clinical team to resolve coding discrepancies and ensure screening activity is accurately reflected in EMIS and performance dashboards.

• Coordinate the work of PCN recall staff by allocating tasks, setting priorities and monitoring progress.
• Provide regular feedback and guidance to ensure recall activities are completed efficiently.
• Train staff on recall procedures, EMIS searches, clinical coding and changes to contractual requirements.
• Maintain effective communication between clinical, administrative and PCN teams to ensure a coordinated approach to achieving practice targets.
• Identify areas for improvement and implement changes to strengthen recall processes and overall performance.

• Regularly review QOF, LES, childhood immunisation and cervical screening performance.
• Identify gaps in achievement and take proactive steps to improve performance before contractual deadlines.
• Provide regular progress updates to the Practice Manager, highlighting outstanding targets, risks and areas requiring additional support.
• Ensure the practice maximises appropriate contractual achievement and income through effective recall management, accurate coding and timely completion of clinical activities.

Desirable

• NVQ Level 2 or 3 in Business Administration, Healthcare Administration or a related subject.
• Degree-level qualification or equivalent in a relevant subject.

Essential

• Excellent IT and computer skills.
• Strong organisational and time management skills.
• Good attention to detail and accuracy.
• Ability to prioritise workload and meet deadlines.
• Good communication and teamwork skills.