Practice Administrator

The role of the Practice Administrator is

designed to assist the management team with the day-to-day administration of

the practice. The primary focus is to support the delivery of key

targets,QOF,vaccination programmes,CQC searches, and clinical

coding. Providing administrative support practice-wide and spanning across

multiple teams, the role ensures effective communication, seamless

collaboration, and the delivery of a high-quality service to both the practice

and its patients.

Maintain smear and recall registers.

Have an oversight of the baby immunisation achievement, encouraging parents to bring their child in for vaccinations within the required timeframe.

Keep databases up to date and relevant.

Support vaccination programs to achieve positive outcomes

Monitor and manage the CQC searches.

Support the Practice Manager and Deputy Practice Manager to keep policies and protocols up to date.

Ensure supplies of necessary refreshments/sundries are maintained. Practice shopping as required.

Support the Audit process

To monitor and review clinical coding in the practice.

To monitor and support the delivery of QOF, highlighting any areas of under achievement to the Practice Manager

To take meeting minutes as and when required

Support all IT requirements in the practice, liaising with external providers.

Support reception team and be able to undertake reception duties as required.

Support secretarial team and be able to undertake duties as required.

Take post to post office as required.

To execute any other duties that may be required under the remit of this role to support the needs of the business.

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members.

Communicate effectively with patients and carers.

Recognise peoples needs for alternative methods of communication and respond accordingly.

The post-holder will strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality and risk.

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

Work effectively with individuals in other agencies to meet patients needs.

Effectively manage own time, workload and resources.

Manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients

Monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines

Apply infection-control measures within the practice according to local and national guidelines

Advocate for policies that reduce environmental health risks, are culturally sensitive and increase access to health care for all

Use technology and appropriate software as an aid to management in planning, implementation and monitoring of care, presenting and communicating information

Review and process data using accurate Read codes in order to ensure easy and accurate information retrieval for monitoring and audit processes

Manage information searches using the internet and local library databases

Understand responsibility of self and others to the practice and primary care trust regarding the Freedom of Information Act

LEARNING AND DEVELOPMENT

Assess own learning needs and undertake learning as appropriate

Provide an educational role to patients, carers, families, and colleagues in an environment that facilitates learning

Identify patterns of discrimination and take action to overcome this and promote diversity and equality of opportunity

Enable others to promote equality and diversity in a non-discriminatory culture

Support people who need assistance in exercising their rights

Monitor and evaluate adherence to local chaperoning policies

Act as a role model in the observance of equality and diversity good practice

Accept the rights of individuals to choose their care providers, participate in care and refuse care

Assist patients from marginalised groups to access quality care

Undertake training required to meet the needs of the practice

The job description does not constitute a term and condition of employment. It is provided only as a guide to assist the employee in the performance of their job. The practice is a fast-moving organisation and therefore changes in employees duties may be necessary from time to time. The job description is not intended to be an inflexible or finite list of tasks and may be varied from time to time after consultation/discussion with the post holder.

The duties of this post are a guide to the range of responsibilities that may be required. These may change from time to time to meet the needs of the service and/or the development needs of the post holder. This job description will be revised regularly to take account of changes within the organisational structure and the practice business plan.

Other duties

High Street Surgery is a well-established, forward-thinking

GP practice delivering high-quality care to a diverse patient population of

approximately 12,000. We are a proud training practice, actively involved in

the development of future GPs and healthcare professionals through our

supportive, education-focused environment.

We are pleased to hold a Good rating from the Care Quality

Commission (CQC), reflecting our commitment to safe, effective, and responsive

care. This rating is a testament to our high standards and patient-first

approach.

Our practice is built on a foundation of positive culture

and teamwork. We promote an inclusive, respectful, and collaborative working

environment where staff are supported, valued, and encouraged to grow

professionally. Open communication, shared learning, and staff wellbeing are

central to how we operate day to day. High Street Surgery employs 38 staff

members including both clinical and non clinical.

With a wide range of services including chronic disease

management, preventative care, minor surgery, and health promotion, The Surgery

is dedicated to delivering compassionate, evidence-based care that meets the

needs of our community.

Experience

Qualifications

Essential: - Educated to GCSE level or equivalent

Desirable: - Qualification in Customer Care; - Qualification in Business Administration