Practice Administrator

The key responsibilities for this role are

RESPONSIBLE TO: Assistant Practice Manager

The primary role of the practice administrator is to manage requests

made to the practice for Medical Reports and SARS requests, in addition to

these duties, the post holder will be required to provide urgent cover for our

registration administrator as directed by the Assistant Practice Manager.

The post holder must have an excellent understanding of Access

to Medical Records and Data protection. In addition, excellent IT skills are

required and experience of using IGPR software is desired but not essential.

It is important that all members of staff are prepared to

take on additional duties or relinquish existing duties to maintain efficient

running of the practice and changes in how services are provided. The Partners

reserve the right to redistribute duties and functions among members of staff

from time to time and requests for such changes shall not be reasonably refused.

Duties and

Managing and processing requests for Medical Reports and SARS requests

Ensure upon receipt of requests for SARS and Medical

Reports, all details are logged onto spreadsheet and reviewing and updating

accordingly.

Responsible for processing requests within

specific time frames & following correct process.

Manage requests for completion of private forms

and requests for letters. Including discussing fees with both patients and

clinicians.

Manage requests from outside agencies for reports

such as Child Protection/ Police

Manage and maintain the IGPR data and software.

Be the liaison between insurance companies and

patients in relation viewing reports prior to sending.

Responsible for redacting record entries relating

to SARS and liaise with clinicians as required.

First point of contact for patients in relation

to requests and queries relating to private letters/completion forms

Managing and responding to tasks sent by

reception & clinical team in a timely manner.

Ordering supplies

Responsible for the ordering of stationery, medical and IT supplies, ensuring

stock is managed effectively and storeroom well maintained.

. Other Duties

Provide cover in the absence of the registration

administrator, ensuring all online registrations via Health Tec1 software, are processed,

as required and instructed by the Assistant Practice Manager.

Education

Attend practice meetings.

Attend suitable educational courses outside the

practice.

Attend training sessions within the practice.

Complete mandatory Practice Index modules as

required

Confidentiality

In the course of seeking treatment, patients

entrust us with, or allow us to gather, sensitive information in relation to

their health and other matters. They do

so in confidence and have the right to expect that staff will respect their

privacy and act appropriately

In the performance of the duties outlined in

this job description, the post-holder may have access to confidential

information relating to patients and their carers, practice staff and other

healthcare workers. They may also have

access to information relating to the practice as a business organisation. All such information from any source is to be

regarded as strictly confidential

Information relating to patients, carers,

colleagues, other healthcare workers or the business of the practice may only

be divulged to authorised persons in accordance with the practice policies and

procedures relating to confidentiality and the protection of personal and

sensitive data

Health & safety

The post-holder will assist in promoting and maintaining

their own and others health, safety and security as defined in the practice

health & safety policy, the practice health & safety manual, and the

practice infection control policy and published procedures. This will include:

Using personal security systems within the

workplace according to practice guidelines

Identifying the risks involved in work

activities and undertaking such activities in a way that manages those risks

Making effective use of training to update

Using appropriate infection control procedures,

maintaining work areas in a tidy and safe way and free from hazards

Actively reporting of health and safety hazards

and infection hazards immediately when recognised

Keeping own work areas and general/patient areas

generally clean, assisting in the maintenance of general standards of

cleanliness consistent with the scope of the job holders role

Undertaking periodic infection control training

(minimum annually)

Reporting potential risks identified

Demonstrate due regard for safeguarding and promoting the

welfare of children.

Equality and diversity

The post-holder will support the equality, diversity and

rights of patients, carers and colleagues, to include:

We are friendly practice situated on the Clapham/Brixton borders in purpose built premises. We are a large team of GP's/Nurses/Clinical Pharmacist/Social Prescriber/ Care Co-Ordinator's/Receptionists and Administrators.

Experience