Practice Administrator and Private Work Coordinator

• Review, code and workflow all incoming patient correspondence (paper and electronic), including post, Docman and Accurx.
• Maintain accurate and up-to-date patient records within EMIS, including summarising new patient records and coding key clinical information.
• Action urgent clinical documents promptly, ensuring they are filed accurately within the patient record.
• Monitor and manage shared inboxes relating to workflow, coding, recalls and clinical administration.
• Manage a varied workload of clinical administrative tasks, including patient recalls, invitations, reviews, clinical searches, coding and correspondence to support contractual and clinical requirements.
• Update and maintain patient records using the clinical system, ensuring accurate coding and documentation.
• Monitor and action EMIS tasks, Docman workflow, Accurx responses, website enquiries and practice email inboxes throughout the day.

• Process and coordinate a wide range of private medical services, including medical reports, certificates, insurance documentation, medical examinations, fitness assessments and other non-NHS work, ensuring requests are completed accurately and within agreed timescales.
• Prepare, process and securely manage requests for copies of medical records, ensuring appropriate redaction and compliance with GDPR, Information Governance legislation and practice policies.
• Liaise with GPs, nurses, patients, solicitors, insurers, employers and other external organisations regarding private work and administrative enquiries.
• Maintain accurate records of private work, invoices and payments, including reconciliation of payments received and updating financial tracking systems.

• Work collaboratively with GPs, nurses, pharmacists, care coordinators and administrative colleagues.
• Build positive working relationships with internal and external healthcare professionals.
• Demonstrate flexibility by supporting colleagues during periods of annual leave or sickness where reasonably practicable.
• Participate in team meetings, mandatory training and continuous professional development.
• Maintain confidentiality and always comply with GDPR and Information Governance requirements

• GP Partners and Salaried GPs
• Advanced Nurse Practitioners
• Nursing Team
• Pharmacy Team
• First Contact Physiotherapists
• Mental Health Practitioners
• Care Coordinators
• Administration and Reception Team

• NHS Pension Scheme (subject to eligibility)
• 5 weeks' annual leave plus bank holidays (pro rata for part-time staff)
• Sick pay
• Free flu vaccination
• Health and wellbeing programme
• Free on-site parking
• Company events
• Comprehensive induction and ongoing training
• Opportunities for professional development within a supportive and friendly team

Essential

• GCSEs (or equivalent), including English and Maths.

Essential

• Excellent IT skills and confidence using computerised systems.
• Excellent written and verbal communication skills.
• Strong organisational skills with excellent attention to detail.
• Ability to prioritise competing workloads and meet deadlines under pressure.
• Professional, courteous and patient-focused approach.Strong interpersonal skills and the ability to work effectively within a multidisciplinary team.
• Ability to work independently using initiative and sound judgement.

Desirable

• Previous experience within General Practice or the NHS.
• Experience using EMIS.
• Experience using Accurx.
• Experience using Docman.
• Experience using iGPR
• Knowledge of medical terminology.

Essential

• A minimum of two years' experience in a busy administrative role within a healthcare setting
• Experience handling confidential information professionally.
• Experience maintaining accurate records and ensuring high standards of data quality.