Portering Team Leader

Applicants should be Smart, Flexible, Reliable, show initiative in all situations and have excellent Customer Service skills.

1) Assist the Head Porter in all aspects of the provision of the portering service.

2) To deputise for the head porter out-of-hours and as and when required.

3) Carry out all portering tasks and assist with administrative tasks in conjunction with the head porter.

4) Assist with the production of weekly rotas for all staff. Allocate and instruct staff daily. Assist Head porter with provision of overtime and bank staff to cover annual leave and un-planned absences i.e., sickness.

5) Where appropriate and necessary assist in liaison and negotiation with other managers, to assist with the swift resolution of problems to ensure minimum disruption to the patient service.

6) Monitor service provision throughout the shift particularly during late afternoon early evening periods.

7) Monitor porters use of Teletracking software, escalating to Head Porter/Dep. Operational Services Manager any concerns or issues with individuals performance.

8) Develop, maintain, review staff training records in accordance with current policies, booking team members on training courses as required.

9) Ensure that all training is carried out and recorded as per trust policy, including new starters local induction and training, including:

a. Clinical manual handlingb. Blood product collection proficiencyc. Mortuary trainingd. Med gas cylinder training

10) Carry out H+S risk assessments of regular tasks as required and ensure that risk assessments are reviewed, and any subsequent amendments disseminated to all relevant staff.

11) Ensure on duty staff wear correct uniform, appropriate footwear, and always have the necessary ID. Record any uniform issues to staff and process any uniform requirements with line management.

12) Undertake advanced medical gas proficiency course and carry out subsequent medical gas training with other members of staff, porters, security and IPU patient flow assistants.

13) Liase with department heads as per service continuity plan following a failure of TeleTracking software, including manually allocating staff to transport requests.

14) Respond to any issues or complaints during hours of work, escalating if/as required.

15) Liaise with staff regarding any concerns prior to escalation to Head Porter or Deputy Operational Services Manager, try to deal with issues informally before they are escalated to require formal action.

16) Must be able to respond to incidents and emergencies as they arise. To ensure that essential services are always maintained. Work must constantly be prioritised according to patient need.

17) To always follow Trust policies and procedures ensuring team members work within the guidance.

18) The use of radios, touch screen devices and computers as required for the role ensuring that any faults are reported at the earliest opportunity and associated software packages i.e. Teletracking / Alertive and other packages as required.

19) Carry out return to work interviews with team members following unplanned absence.

20) Raise DATIX reports for any incidents that may occur and action any incident reports as required.

Any other duties designated as reasonable by the Head Porter or Deputy Operational Services Manager.

The Christie is one of Europe's leading cancer centres, looking after more than 64,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 25% patients are referred to us from other parts of the country.

We are the largest radiotherapy provider in the NHS with one in 20 treatments delivered at The Christie. We have up to 15 linear accelerators operating across our network of sites. We operate the largest chemotherapy unit in the UK on our main site and treatments are also provided at 13 other networked sites, and in patients homes. And as a specialist tertiary surgical centre, we focus on rare cancers, complex procedures, and multidisciplinary approaches to cancer surgery, specialising in colorectal, peritoneal, gynaecological, urological and plastic surgery.

We are also an international leader in research, with world first breakthroughs for over 100 years. We have been named by the UK's National Institute for Health Research (NIHR), as one of the best hospitals providing opportunities for patients to participate in clinical research studies, with more than 800 studies open at any time, caring for over 3,000 patients.

Qualifications

Essential: - GOOD STANDARD OF ENGLISH AND MATHS.; - SERVICE ENVIRONMENT EXPERIENCE, PREFERABLY WITHIN THE NHS.

Desirable: - H+S QUALIFICATION MANUAL HANDLING TRAINED.; - GCSE ENGLISH A-C

Experience

Essential: - EXPERIENCE OF TEAM LEADING PREFERABLY IN AN NHS ENVIRONMENT.

Desirable: - PREVIOUS SUPERVISORY EXPERIENCE AND WILLINGNESS TO LEARN.

Skills

Desirable: - ABILITY TO WORK AS AN INDIVIDUAL OR IN A TEAM.

Knowledge

Essential: - KNOWLEDGE OF NHS PROCEDURES AND OPERATIONAL POLICIES.; - UNDERSTANDING OF WORK ALLOCATION/SCHEDULING.

Desirable: - POSITIVE APPROACH TO PROBLEM SOLVING.; - KNOWLEDGE OF H+S REQUIREMENTS.

Other

Essential: - PHYSICALLY FIT.; - WILLINGNESS TO BE FLEXIBLE IN WORKING HOURS AND DUTIES.

Desirable: - ABILITY TO WORK TO DEADLINES.; - ABILITY TO MOTIVATE STAFF.; - WILLINGNESS TO UNDERTAKE ADDITIONAL TRAINING.