Portering and Security Supervisor

1. To be responsible, on a shift basis, for the provision of an effective and efficient Portering and Security service to all Wards and Departments at the Queen Elizabeth Hospital Kings Lynn.

2. To be responsible for organising and directing Portering and Security staff on shift ensuring that the internal transfers of patients between wards and departments, are carried out timely and efficiently. Transferring deceased patients from wards to the mortuary in a timely, courteous and respectful manner.

3. To be responsible for maintaining high profile security patrols of the hospital and grounds.

4. To ensure that the hospital is made secure, by the locking of all appropriate doors and windows during the silent hours and to ensure these doors are unlocked as required, in accordance with the established procedure.

5. To control out of hours access by contractors and visitors, ensuring appropriate authorisation is in place and security is maintained.

6. To assist both members of the public and staff against incidents of violence and aggression that may occur on the hospital premises, and to liaise with the Police and ensure that all incidents are documented.

7. To act as the Responsible Officer for the hospital in the event of the fire alarm being raised until the Fire Service arrives. Assist in the co-ordination for the evacuation of patients and the public in the event of a major fire.

There's never been a more exciting time to join Team QEH. We're working on a once in a generation opportunity to build a new state-of-the-art hospital to open and we are also carrying out on one of the biggest pieces of digital transformation work we've ever undertaken.Our new electronic patient record (EPR) will replace paper-based patient records from 2026 and will lead to better, safer, joined-up care at The Queen Elizabeth Hospital and beyond.At The QEH we provide a comprehensive range of specialist, acute, obstetrics and community-based services to around 331,0 00 people across west and north Norfolk, North Cambs and South Lincs.We are an ambitious organisation that upholds our values of kindness, wellness and fairness. We strive for continuous quality improvement, recently demonstrated in our 2024 CQC maternity inspection rating our services as 'Good', and we are proud to be a place to learn and grow through recognised learning and apprenticeships.We recognise and reward our 4,000 staff and volunteers, priding ourselves on a community atmosphere and positive team spirit. We have approx. 530 beds across 33 wards and have newly built education and training facilities, a range of modern award-winning centres alongside a talented team of people ready to give you a warm welcome. We love working here and think you will too.

Qualifications/training and professional development

Essential: - Good literacy skills; - Level 4 Management Qualification or equivalent experience

Desirable: - Medical Gas Safety training; - IKON - Restraint and Physical Intervention Training; - H&S Training

Experience

Essential: - Experience of working with the general public; - Experience of dealing with violent, aggressive or agitated behaviour; - Experience leading a large team

Desirable: - Experience of working within an NHS environment; - Experience working as part of the QEH Portering or Security team

Skills, abilities, and knowledge