Podiatry Administrator

To utilise good communication skills .

To be the first point of contact for the Halton Podiatry service and use

own experience and initiative to deal efficiently and effectively with

enquiries from patients, carers and a variety of Health Care Professionals.

To book patients

appointments for various clinics, make follow up appointments

and if required, to reschedule appointments.

Ability to use EMIS patient record and appointment booking system.

Maintain

effective administrative systems.

To provide

administrative and clerical support to the Halton podiatry service. Provide telephone duties for Podiatry clinics

and bookings. To use own initiative to

maintain the day-to-day smooth running of the office and to be responsible for

organising and prioritising own workload to ensure deadlines are met.

1.

To provide administration functions for clinics and be

the first point of contact for all enquires regarding the service, deal with

general enquires from patients, carers and other health professionals and to be

fully conversant with the computerised system.

2.

To book in patients attending clinics, make

follow-up appointments, reschedule appointments.

3.

To assist in information collecting as requested by

registered staff.

4.

To take messages and relay accurately to

podiatrists

5.

Register referrals to designated waiting lists

6.

To be responsible for establishing and maintaining

effective administrative systems including filing.

7.

To be able to communicate effectively in a variety

of ways with patients and carers to ensure smooth delivery of services

8.

To prepare patient case notes in line with local

policies and ensure case notes are kept up to date.

9.

To make appointments for patients and deal with

cancellations as per local protocols.

10.

Exercise good personal time management, punctuality

and reliable attendance

11.

To attend regular meetings as required e.g. staff

meetings

12. To undertake any

other duties that might be considered appropriate by the team leader.

13.

Adhere to all Trust policies and procedures.

14.

Expect to contribute to policy and service

development within own role

15.

Maintain staff and patient confidentiality and

adhere to the Data Protection Act at all times

16.

Comply with PDP including KSF and appraisal system

17.

To participate in audit as required

Please see Full Job Description attached.

Flexible working will be considered for all roles.

North Cheshire and Mersey NHS Foundation Trust (NCM) serves more than one million residents across the Halton and Warrington boroughs and the wider North West region.

Bringing together community and out-of-hospital services (formerly provided by Bridgewater Community Healthcare) with inpatient and elective care (formerly Warrington and Halton Teaching Hospitals) we provide services at two hospital sites and more than 70 community hubs and facilities.

Our mission, vision and values are at the heart of North Cheshire and Mersey NHS Foundation Trust (NCM).

They underpin everything we do and everything we aspire to be as an organisation.

Our mission

We will be exceptional for our patients, our communities and each other

Our vision

We will be a great organisation providing excellent healthcare and opportunities to work and learn

Our values

Qualifications

Essential: - Good general education; - Basic numeracy and literacy skills; - RSA1 or equivalent in typing/word

Desirable: - NVQ level 2; - ECDL; - Knowledge of medical terminology

Skills and Knowledge

Desirable: - Awareness of computerised systems

Experience

Essential: - Previous experience as a clerical assistant

Desirable: - Previous experience as a data input clerk/clerical assistant

Job Specific Requirements

Essential: - The ability to travel independently across the Trust; - The ability to work flexibly in accordance with service needs.