Physiotherapy Administrator

The successful candidate will be responsible for supporting the team of Physiotherapists working across Dorset. The main duties will include diary coordination, including booking and rescheduling appointments with patients, sending appointment letters and dealing with incoming mail and telephone calls.

To provide administrative and organisational support to the Physiotherapy Department including using the trust computerised systems together with a high level of communication, telephone skills and an ability to use own initiative.

Be the welcoming face of the department, checking patients in for their appointment, dealing with queries both face to face & on the phone.

You will operate a range of confidential manual and computerised information record systems; accurately maintain service user files and other local recording systems.

At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.

We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.

Knowledge, Skills and Training

Personal Qualities/Attributes

Essential: - Adaptability.; - Team working.; - Able to perform under pressure.

Knowledge, Skills and Training

Desirable: - Recent experience of working in a comparable role.; - Recent experience of working in a customer-focused role; - Use of Clinical patient record systems

Additional Requirements

Essential: - Demonstrable skills in written and spoken English, adequate to enable the post holder to carry out the role effectively.