Personalised Care Cancer Support Worker

• To work with MDTs to implement the Recovery Package and Risk stratification processes: i.e. Ensure patients receive holistic needs assessments, treatment summaries, health and well-being events and remote surveillance.
• To be a main point of contact throughout the patient journey and to help identify risk stratified patients that will receive the Recovery package.
• Pro-active liaison and co-ordination to ensure smooth transition across traditional care boundaries.
• Support and co-ordinate the needs of patients on patient triggered follow-up pathways, using own judgement and initiative, escalating to the relevant practitioner.
• Apply Macmillan Level 1-2 direct/indirect interventions to support non-complex cancer patients.
• Assist patients in completing Electronic Holistic Needs Assessments (eHNA’s) and develop subsequent care plans to address concerns.
• Facilitate joined up support services, information and health education to create a seamless experience of care for patients.
• Deliver health education for non- complex patients in collaboration with established care providers such as CNSs, Cancer Information Manager, particularly focussing on signs and symptoms to look out for and late consequences of treatment.
• Support the planning and delivery of self-managed workshops in collaboration with the relevant clinical teams, including agreed annual timetable for workshop provision, organising venues, supporting recruitment and communication with patients and supporting the delivery and evaluation of events.
• To coordinate the follow-up investigations required post cancer treatment.
• To coordinate a rapid re-entry into the specialist cancer team as per tumour group protocol
• To coordinate the necessary assessments, appointments or investigations to fast track people back into the system if required.
• To maintain an accurate and validated cancer data base eg remote monitoring & tumour specific.
• To take, respond to and record accurately all telephone calls, initiating action as appropriate, relaying messages accurately, ensuring that all calls receive prompt attention and complete confidentiality in an efficient and courteous way.
• To provide basic telephone advice and refer on or sign-post to other sources of support as per tumour group instruction.
• To develop and maintain a good professional relationship with patients and with the specialist cancer teams.
• Carry out administration duties required by the role including filing, report writing, documenting decisions made, making up information packs, ordering supplies and equipment. 3 • Understand that there will be some distressing situations and when to seek appropriate support/advice.
• To listen with empathy to distressed or angry patients or carers regarding sensitive matters, ensuring discretion and confidentiality.
• To provide general information and support about cancer and cancer services, to enable people to navigate the health and social care system and make choices.
• Act as advocate and facilitator to resolve issues that may be perceived as barriers to care.
• Provide rota cover in the Cancer Information Hub in Williams Day Unit.
• Support patients and carers to understand what signs and symptoms or situation to be aware of that would indicate concern.
• Support patients and carers how to make contact when they feel their condition or needs have changed, including what to do out of hours.
• Encourage and support active and healthy lifestyle choices. Decisions and Judgements
• Make judgements on when to escalate concerns to CNS teams or Cancer Information Support Manager (particularly when undertaking patient assessments) and knowing when to refer to other parties (eg. Cancer Information Centre) Communications and Relationships
• Cancer Clinical Nurse Specialist Team
• Patients, their carers’ and relatives
• Chemotherapy Nursing Team

Essential

• Good standard of general education to GSCE level or equivalent
• Foundation
• Educated to A level or NVQ level 3, level 3 BTEC with knowledge of
• Health & Social Care
• Customer Service Skills training

Essential

• Extensive patient facing experience in health care settings
• Prioritising, planning and organising own tasks to meet competing
• deadlines
• Experience of working as part of a team and individually
• Experience of working within guidelines, policies and protocols
• Experience of dealing with difficult situations and confrontations with both
• colleagues and service users
• Proven experience in data entry and associated documentation
• Experience of IT packages Microsoft Office, Excel and IT equipment
• e.g. iPad and tablets
• Insight into cancer and related issues