Personal Assistant/Human Resources Administrator

To provide a high standard of administrative support

to the Management and Leadership Team.

Effectively monitor and manage calendars.

Collate relevant information and papers for

meetings. Where required, take minutes and distribute them to the relevant

parties.

Create and maintain practice policies and procedures

for approval by the Management Team and the GP Partners. Support staff access

and adherence through monitoring and reporting tools.

Support managers with the full recruitment,

selection and induction processes for new staff.

Ensure all necessary pre-employment checks and

documentation are in place, including contracts, references, job descriptions

and DBS checks.

Record and monitor absence, advising line managers

on appropriate routes for managing persistent absence and applying absence

procedures.

Support the Management Team with employee relations

matters, including conduct, capability, grievance, redundancy and long-term

absence.

Update and maintain staff personal data and

personnel files, ensuring confidentiality at all times.

Undertake other reasonable tasks appropriate to the

post, as required by the Management Team and GP Partners.

Assist the Management and Leadership Team to remain

compliant with Health and Safety requirements and Care Quality Commission

standards.

1

To provide a high standard of administrative support

to the Management and Leadership Team.

2

Effectively monitor and manage calendars.

3

Collate relevant information and papers for

meetings. Where required, take minutes and distribute them to the relevant

parties.

4

Deal with patient complaints in the first instance,

logging contacts and liaising with the Managerial Team regarding responses.

5

Create and maintain the practice annual meeting

calendar, using Outlook and Microsoft Teams to invite relevant parties as

required.

6

Create and maintain practice policies and procedures

for approval by the Management Team and the GP Partners. Support staff access

and adherence through monitoring and reporting tools.

7

Support managers with the full recruitment,

selection and induction processes for new staff.

8

Ensure all necessary pre-employment checks and

documentation are in place, including contracts, references, job descriptions

and DBS checks.

9

Maintain patient confidentiality and information

governance standards at all times.

10

Work safely in accordance with legislative

requirements and practice policies and procedures.

11

Record and monitor absence, advising line managers

on appropriate routes for managing persistent absence and applying absence

procedures.

12

Assist managers with monitoring probation periods

for all new staff.

13

Ensure all staff receive an annual performance

appraisal. Monitor compliance, assist with, organise and record training, and

encourage continuous improvement throughout the practice.

14

St James Medical Practice is a large GP Practice with over 18,000 patients located in the Historic Market Town of King's Lynn, Norfolk.

We are a large team consisting of GP's, Nurse Practitioners, Paramedic Practitioners, Nurses, Healthcare Support Workers, Care Coordinators, Pharmacists, Pharmacy Technicians, Medical Secretaries and Administrative Staff.

We work in a purpose built facility providing 22 clinical rooms with ample car parking and a relaxed, modern environment. We pride ourselves on teamwork and like to stay ahead of the curve by exploring new ways of working and embedding innovation as part of our daily routines.

Experience

Essential: - Experience with Microsoft Packages including Word, Excel, Outlook, Teams and Powerpoint.

Desirable: - Experience of working in GP Practice

Qualifications

Essential: - GCSE Grade A- C in English and Maths (or equivalent); - Experience of working in a role requiring knowledge of Human Resource processes and procedures.

Desirable: - HR/PA or Administration related qualifications.