Perinatal Advocacy, Wellbeing and Family Support Administrator

• Coordinate referrals, appointments, meetings, training, engagement events and other service activities.
• Act as a professional and compassionate first point of contact for women, families, staff and professionals accessing the service.
• Provide administrative support to advocacy, family support, wellbeing, patient experience and review teams.
• Support Birth Reflections, restorative practice, family engagement and maternity and neonatal learning initiatives.
• Maintain accurate records, databases, referral pathways and waiting lists, ensuring information is handled confidentially and in accordance with Trust requirements.
• Support the collection, monitoring and reporting of service data, producing reports, spreadsheets and other information to support evaluation, governance and quality improvement.
• Support referral prioritisation through the administration of agreed assessment and outcome measures, escalating concerns appropriately in line with established protocols.
• Work collaboratively with advocacy teams, family support professionals, governance and patient experience colleagues and the Maternity and Neonatal Voices Partnership (MNVP).

• Provide comprehensive administrative and coordination support across maternity and neonatal advocacy, family support, wellbeing, Birth Reflections, patient experience and review-related services.
• Act as a sensitive and professional first point of contact for women, families, staff and professionals, managing enquiries and correspondence appropriately and confidentially.
• Coordinate referrals, appointments, meetings, listening events, restorative discussions, reflective practice, support interventions and training activities, ensuring timely follow-up and appropriate escalation.
• Maintain accurate and up-to-date electronic records, databases, referral trackers and waiting lists, ensuring compliance with Trust information governance and data protection requirements.
• Support the administration and monitoring of referral pathways, including agreed assessment questionnaires, screening tools and outcome measures, escalating concerns or identified risks to the appropriate clinical or professional lead.
• Collect, collate and quality assure service data, producing reports, statistics, dashboards and presentations to support service monitoring, governance, audit, evaluation and quality improvement.
• Provide administrative support to governance meetings, family engagement forums, reviews and service development activities, including preparation of agendas, minutes, action logs and supporting documentation.
• Support the promotion and delivery of staff wellbeing, advocacy, Birth Reflections and family engagement services through communications, events, training and awareness activities.
• Provide administrative support for procurement, purchase orders, invoices and monitoring of expenditure in accordance with Trust procedures.
• Contribute to the development and continuous improvement of administrative systems, processes and service delivery, working independently within established policies and escalating issues appropriately.
• Maintain professional development through mandatory training, appraisal and role-specific learning, and support the induction of new team members where appropriate.

Essential

• NVQ Level 3 or Diploma or have equivalent experience in similar post
• GCSE English & Maths
• Experience coordinating referrals, appointments, meetings etc
• Experience maintaining complex databases
• Experience producing reports, statistical information & performance data
• Advanced Microsoft Office skills including Microsoft Excel, Word, Outlook, Teams etc

Desirable

• Experience working within perinatal teams, family support, counselling etc.
• Experience supporting referral management processes, waiting list coordination etc.
• Knowledge and understanding of trauma informed approaches
• Experience using CareFlow, BadgerNet, SharePoint or other NHS admin systems

Essential

• Evidence of having undertaken own development to improve understanding of equalities issues
• Evidence of having championed diversity in previous roles (as appropriate to role)