Performance and Information Manager

Essential

• Educated to degree level, and/or equivalent learning and experience
• Demonstrable commitment to continuing professional development.
• Masters degree in Management or equivalent professional or vocational qualification.
• Grade C/4 GCSE Maths and English or equivalent.

Desirable

• Relevant qualification or substantial demonstrable experience in data analysis, performance management, service improvement, project/programme management or operational planning

Essential

• Experience of working at a managerial level in an acute hospital or other service organisation
• Relevant experience of developing and implementing strategic plans at business-line/ service level to enable attainment of performance objectives.
• Experience of successfully leading service improvement or modernisation initiatives in the NHS.
• Demonstrable experience of making significant judgements involving highly complex facts or situations requiring analysis and interpretation from a range of options
• Proven ability to negotiate and influence staff at all levels of seniority
• Demonstrable experience of leading, managing and developing staff, including effective workload and capacity management, objective setting, performance management, appraisal, recruitment and development.
• Good knowledge and understanding of NHS datasets and how to access and manipulate them.
• Experience of establishing and providing an 'Information office' function - specification of information requirements and reports, production of reports to set timetables, conversion of data into usable information
• Significant experience of developing and applying demand and capacity models across complex clinical services, including modelling future demand, capacity requirements and service scenarios.
• Experience of developing and using metrics to monitor projects
• Experience of financial planning, and the identification, design and delivery of cost improvement programmes
• Demonstrable experience of leading or making a substantial contribution to high-quality business cases, including options appraisal, demand and capacity modelling, workforce requirements, financial analysis, benefits, risks and implementation plans.
• Experience of managing within a complex organisation and balancing multiple objectives successfully.
• Demonstrable experience of managing performance against NHS constitutional standards and/or other nationally mandated healthcare access and performance standards
• Extensive experience of preparing and presenting complex information, written and verbal to a range of audiences
• Detailed knowledge of NHS constitutional standards and associated operational measures, including RTT, cancer standards, diagnostic standards and other relevant access standards.
• Experience of translating performance information into clear management actions, challenging under-performance and supporting teams to deliver sustained improvement.
• Experience of designing and implementing an effective information/reporting delivery function, including reporting timetables, quality assurance, data definitions, prioritisation and service standards.
• Experience of establishing and operating a PMO function in an NHS setting.
• Experience of working in a surgical directorate

Desirable

• Experience of establishing and operating a PMO function in an NHS setting.
• Responsible for delivering business services in a public or private sector context
• Experience of working in a surgical directorate
• Knowledge of 18 week RTT measurement, cancer access targets