People Experience Officer

• Planning and facilitating staff engagement, listening events, focus groups and team interventions.
• Capturing and analysing staff feedback to identify themes and support practical improvement actions.
• Coordinating the NHS Staff Survey, Pulse Surveys and other staff listening activity, including communications, analysis and action planning.
• Supporting managers to interpret feedback and monitor staff experience improvement plans.
• Coordinating and delivering wellbeing campaigns, workshops, events and resources.
• Supporting leadership development programmes, including session coordination, facilitation and evaluation.
• Producing reports, briefings, presentations and trackers using qualitative and quantitative workforce insight.
• Building effective relationships with managers, staff networks and colleagues across the Trust and acting as a point of contact for staff experience, wellbeing and leadership activity.

Essential

• Educated to degree level or equivalent level of knowledge and experience in Organisational Development, People services, Leadership, engagement or a related discipline.
• Evidence of ongoing learning and development relevant to Organisational Development, People services, Leadership, engagement or a related discipline.

Desirable

• Professional qualification or membership relevant to Organisational Development, HR or Learning & Development (e.g. CIPD).
• Facilitation or coaching qualification.

Essential

• Strong interpersonal and communication skills with the ability to engage positively with staff at all levels.
• Ability to organise and coordinate multiple activities, events or workstreams simultaneously.
• Ability to capture, record and summarise feedback accurately and sensitively.
• Good IT skills including use of Microsoft Office applications and digital collaboration tools.
• Ability to work collaboratively as part of a wider team and build effective working relationships.

Desirable

• Experience supporting delivery of workshops, training sessions or engagement events.

Essential

• Experience providing administrative, coordination or project support within a complex organisation.
• Experience working with data, trackers or action plans and maintaining accurate records.
• Experience of planning and delivering staff engagement, organisational development, wellbeing or leadership initiatives.
• Experience of facilitating workshops, engagement sessions or focus groups.
• Experience of analysing workforce information, survey data or qualitative feedback to inform improvement activity.
• Experience of developing, monitoring and reporting on action plans or improvement programmes.
• Experience of building effective relationships with a wide range of stakeholders.

Desirable

• Experience working in the NHS or public sector.
• Experience supporting staff listening activity such as surveys, focus groups or engagement events.