People and Workforce Assistant

• Provide an efficient first-line People and Workforce support service, responding to enquiries received by telephone, email and face-to-face.
• Support a range of People and Workforce processes, ensuring accurate and timely administration.
• Assist with employee relations processes, including arranging meetings, preparing documentation and taking notes during investigations, hearings and appeals.
• Support recruitment and workforce administration processes using electronic systems including ESR and Trac.
• Produce reports and provide administrative support for People and Workforce projects and initiatives.
• Maintain accurate records and electronic filing systems, ensuring confidentiality is maintained at all times.
• Support managers and People and Workforce colleagues by providing information, reports and administrative assistance as required.
• Contribute to the continuous improvement of People and Workforce systems, processes and procedures.

• Providing first-line support using People and Workforce systems, Trust documents and Agenda for Change guidance.
• Acting as the first point of contact for People and Workforce queries received through a variety of channels.
• Supporting employee relations activities, including arranging meetings, preparing documents and taking formal notes at investigation meetings, hearings and appeals.
• Managing People and Workforce inboxes and ensuring enquiries are responded to or escalated appropriately.
• Supporting recruitment and workforce administration processes, including data input, data quality and maintaining staff records.
• Producing reports and management information from People and Workforce systems.
• Assisting with People and Workforce projects, training events and departmental initiatives.
• Maintaining accurate electronic and manual filing systems and ensuring all correspondence and documentation is produced to a high standard.
• Supporting responses to Subject Access and Freedom of Information requests as required.
• Providing administrative support to colleagues across the wider People and Workforce function and undertaking other duties commensurate with the grade of the post.

Essential

• Administrative experience within a Human Resources (HR) related function, such as a generalist HR service, recruitment, medical staffing, workforce, employee relations, or other HR operational environment. To include: ousing e-recruitment solutions e.g. Trac, NHS Jobs; oproviding first line advice in response to queries
• Knowledge of HR systems and procedures, e.g. terms & conditions, recruitment, absence control, acquired through NVQ level 3 or equivalent experience.
• NVQ Level 3 in Business Administration or equivalent qualification or experience.
• GCSE (or equivalent) in Maths and English (Grades A-C)
• Microsoft Office skills including Word, Excel, Outlook, Databases and Power Point.
• Ability to learn and use multiple IT systems accurately and efficiently
• Good organisational skills, able to work independently using initiative within agreed procedures
• Ability to build positive working relationships with colleagues and managers.
• Ability to use appropriate judgement to seek and clarify detail where appropriate, resolving queries and/or escalating when necessary to senior colleagues.
• Attention to detail.
• Ability to handle difficult situations with tact and sensitivity.
• Excellent communication skills both written and verbal.
• Ability to analyse data and present summary information in a clear and concise format.
• Ability to show tact and objectivity in dealing with confidential and sensitive information.
• Willingness to undertake relevant learning/training as required.
• Customer focused with a 'can do' attitude.
• Willingness to contribute to team efficiency through sharing information and constructively supporting others
• Ensure high levels of confidentiality and communication are maintained.
• Flexibility to attend ad-hoc work related events which may be outside of normal working hours.
• work under pressure with accuracy and timeliness to meet challenging and competing deadlines