PCN Pharmacy Technician

• Support medicines optimisation and medication safety initiatives.
• Process medication requests and undertake medication reconciliation following hospital discharge.
• Assist with prescription queries from patients, community pharmacies and other healthcare professionals.
• Conduct medication reviews within your scope of practice.
• Support the management of repeat prescribing systems.
• Carry out audits relating to prescribing and medicines management.
• Support with QOF
• Maintain accurate clinical records using the practice clinical system.

• Process and manage repeat prescription requests in accordance with practice protocols.
• Undertake medication reconciliation following hospital discharge and outpatient appointments.
• Support medicines optimisation to improve prescribing quality and patient safety.
• Identify prescribing issues and refer complex clinical matters to the GP or Clinical Pharmacist.
• Assist with medication monitoring programmes and ensure patients receive appropriate reviews.
• Liaise with community pharmacies, hospitals and care homes regarding medication queries.

• Resolve prescription queries from patients and community pharmacies.
• Support the management of acute and repeat prescribing systems.
• Monitor high-risk medicines in accordance with practice protocols.
• Assist in reducing medicines waste and promoting cost-effective prescribing.

• Communicate effectively with patients regarding medication-related queries within the scope of the role.
• Provide advice on medication use where appropriate and refer complex issues to a clinician.
• Support patients in understanding changes to their medication following hospital discharge or clinical review.

• Maintain accurate and up-to-date patient records using the clinical system.
• Code clinical information accurately.
• Support the implementation of prescribing alerts, recalls and medication safety initiatives.

• Participate in prescribing audits and quality improvement projects.
• Contribute to Significant Event Analysis (SEA) and learning activities where appropriate.
• Assist with achieving Quality and Outcomes Framework (QOF) and Enhanced Service targets where relevant.

• Develop effective working relationships with the PCN and practice staff.
• Attend team meetings as required.
• Escalate concerns regarding medication safety promptly to the appropriate clinician.

• Maintain patient confidentiality at all times.
• Comply with GDPR, NHS Information Governance requirements and practice policies.
• Ensure accurate documentation within the clinical record.

• Maintain registration with the General Pharmaceutical Council (GPhC).
• Undertake mandatory and role-specific training.
• Maintain Continuing Professional Development (CPD).
• Work within the scope of competence and seek advice where appropriate.
• Comply with all practice policies, procedures and professional standards.

• Promote equality, diversity and inclusion.
• Maintain a professional and courteous manner at all times.
• Participate in appraisal and personal development.
• Comply with Health and Safety legislation and infection prevention policies.
• Undertake any other duties appropriate to the role and grade, as reasonably requested by the Partner GPs or Practice Manager.

Essential

• Good understanding of medicines management.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Good IT skills, including Microsoft Office.
• Ability to prioritise workload and work independently.
• Ability to work effectively within a multidisciplinary team.