PCN Pharmacy Technician

• Processing and actioning medicines-related clinical correspondence, including letters from secondary care, community pharmacies and private healthcare providers.
• Updating patient medication records and repeat medication templates in accordance with agreed protocols.
• Managing pharmacy technician tasks, including medicines synchronisation, out-of-stock queries, repeat medication discrepancies and appropriate acute medication requests.
• Responding to appropriate medicines-related queries from patients, community pharmacies and care homes.
• Supporting communications relating to compliance aids and medication changes.
• Communicating previously agreed clinical decisions to patients where appropriate.
• Reviewing and actioning relevant medicines safety alerts.
• Supporting high-risk drug monitoring and following up patients in accordance with practice protocols.
• Undertaking scheduled medicines safety searches, including DOAC monitoring and searches relating to contraindicated medicines.
• Supporting medicines safety requirements relating to sodium valproate and other high-risk medicines.
• Managing proxy access for authorised care home staff.
• Liaising effectively with Clinical Pharmacists, GPs, community pharmacies, care homes and the wider multidisciplinary team.
• Maintaining accurate and appropriate patient records.
• Recognising the limits of professional competence and escalating clinical queries or concerns to the appropriate clinician.
• Working in accordance with PCN policies, procedures and agreed protocols.
• Participating in appropriate training, professional development, supervision and appraisal.

Essential

• Registered Pharmacy Technician with the General Pharmaceutical Council (GPhC).
• BTEC/NVQ Level 3, Diploma in Pharmacy Service Skills or equivalent recognised Pharmacy Technician qualification.
• Evidence of continuing professional development and commitment to maintaining professional competence.
• Willingness to undertake relevant training and development required for the role.

Essential

• Experience working as a registered Pharmacy Technician within a healthcare or pharmacy setting.
• Experience of working effectively as part of a multidisciplinary or wider healthcare team.
• Experience of dealing with medication-related queries and communicating with patients and healthcare professionals.
• Experience of maintaining accurate and confidential patient or healthcare records.
• Understanding of medicines management, medicines optimisation and medication safety.

Desirable

• Previous experience working within general practice, primary care or a Primary Care Network.
• Experience supporting high-risk drug monitoring and medicines safety work.
• Experience processing medicines-related correspondence from primary and secondary care.
• Experience using GP clinical systems, such as SystmOne.
• Experience using TeamNet or similar primary care systems.

Essential

• Excellent verbal and written communication skills.
• Good organisational and time-management skills.
• Ability to prioritise and manage workload effectively.
• Strong attention to detail and commitment to accuracy.
• Ability to work independently and use initiative within agreed protocols.
• Ability to work effectively as part of a multidisciplinary team.
• Confident IT skills and ability to learn new systems.
• Ability to communicate sensitively and professionally with patients, carers and colleagues.
• Understanding of confidentiality, information governance and data protection.
• Commitment to patient safety and high-quality patient care.
• Professional, reliable and approachable manner.
• Flexible and adaptable approach to work.
• Willingness to undertake training and develop within the role.

Desirable

• Knowledge of the role of Pharmacy Technicians within general practice and Primary Care Networks.
• Understanding of current medicines safety issues within primary care.
• Knowledge of high-risk medicines and associated monitoring requirements.
• Familiarity with PCN working and multidisciplinary teams.