PCN Operations Director

• Lead and maintain the PCNs corporate governance frameworks, ensuring strict adherence to NHS

• Manage corporate governance documentation, including policies, risk assessments, standard

• Oversee the PCN complaints and significant incidents process, ensuring timely investigations

• Oversee the Annual General Meeting jointly with the Clinical Director, planning agenda, managing

• Attend the PCN Board meetings supporting the Clinical Director where appropriate.
• Jointly with the Clinical Director, ensure patient safety and high standards of care are embedded

• Lead with the Clinical Director on the implementation, monitoring, and ongoing management of

• Ensure all reporting deadlines, key performance indicators (KPIs), and enhanced service

• Responsible for the monitoring of activity data, performance metrics, and clinical quality targets

• Work closely with and have oversight of the PCN Enhanced Access service, supporting the

• Support the Clinical Director in their PCN duties.

• Overall responsibility and main contact for overseeing the financial management of the PCN.

• Monitor expenditure and income against budgets, identify financial risks or opportunities, and

• Responsible for banking arrangements and payments, including the payroll preparation and

• Work closely with external operational accountant to ensure ARRS claims, accounting software

• Responsible for ensuring pension and HMRC requirements are met, whether by the PCN or third

• Manage practice funds relating to PCN DES services ensuring they are correctly allocated and

• Ensure financial probity, proper audit trails, value for money, and compliant claims validation

• Provide strategic leadership with the Clinical Director for the PCN workforce. Particularly

• Monitor workforce capacity, utilisation, and professional development needs, ensuring a

• Work with external human resources advisors on employment matters, staff performance

• Main operational contact responsible for human resources and people management within the

• Manage digital transformation initiatives through the Digital Transformation Lead ensuring

• Ensure digital systems are effective in managing the developing needs of the PCN, supporting

• Act as a primary senior operational link between the PCN, member practices, the ICB, community

• Represent the PCN in a non-clinical capacity with Coventry and Warwickshire Integrated Primary

• Represent the PCN at local, regional, and system-level meetings where appropriate, forging

• On-site parking at GP practices (where available)
• Flexible hours and working arrangements considered from day 1
• Dynamic and adaptable team
• Training and support, enabling you to develop within the role

Essential

• Understanding of NHS structures, GP contract frameworks, and Primary Care policy.
• Strong corporate governance, risk management, and regulatory compliance expertise.
• Excellent interpersonal, and stakeholder management skills, to support work delivery.
• Experience of working in general practice with a good knowledge of general practice systems, processes, and procedures.
• Experience of decision making under pressured work conditions.
• Experience of strategic planning and decision making combined with
• completing day to day operational detailed work.
• Driver with access to own transport
• An ongoing commitment to improving NHS services for the benefit of patients.
• Demonstrates flexibility
• Effective team player
• Ability to work effectively under pressure and with changing priorities.
• Support collaboration between practices and PCN, sharing information to jointly achieve goals.

Desirable

• Experience of interpreting practice and/or PCN objectives and
• understanding how these can be delivered at an operational level.
• Innovative mindset geared toward driving service transformation.

Essential

• Extensive senior operational leadership
• experience.
• Proven experience managing stakeholder projects.
• Proven experience in financial management, managing budgets and funding streams whether in the NHS or another sector.
• Experience of managing teams and HR elements of this, whether NHS or other sector. Line manage part of the PCN workforce.
• Be able to manage and oversee work undertaken by external companies on behalf of the PCN.
• Understanding of NHS structures, GP contract frameworks, and Primary Care policy.
• Demonstrable experience in corporate governance, risk management, data protection, health and safety and regulatory compliance.
• Excellent interpersonal, negotiation, and stakeholder management skills.
• Ability to develop strategic objectives and translate this into practical, operational delivery.
• Ability to work and make decisions autonomously, and to identify and act on information to respond to changing and
• conflicting priorities.
• Ability to understand, interpret and present/discuss data with PCN
• stakeholders and board directors
• Excellent and accurate communication
• skills (written and verbal) and an ability
• to engage successfully with a wide range
• of people at all levels within the
• organisation.
• Self-motivated, driven and able to use initiative, organisation and time management skills to solve problems and work supportively with colleagues or alone.

Desirable

• Extensive senior operational leadership experience within the NHS, primary care, or healthcare sector.
• Direct experience managing a Primary Care Network (PCN) or practice.
• Experience with ARRS workforce deployment and management.
• Proficiency in primary care clinical systems (e.g., EMIS Web) and financial software.