PCN Office Administrator

• Oversee the day-to-day operation of PCN office facilities, ensuring they are safe, organised and welcoming.
• Manage room bookings and coordinate the use of administrative spaces.
• Liaise with premises providers and contractors regarding maintenance, repairs and service issues.
• Order and manage office supplies, equipment and resources.
• Maintain equipment inventories and coordinate servicing, testing and maintenance schedules.
• Support compliance with health and safety requirements, including fire safety, risk assessments and first aid arrangements.

• Coordinate recruitment processes, including advertising vacancies, arranging interviews and issuing correspondence.
• Assist with onboarding new staff, preparing offer documentation, induction packs and access requests.
• Support pre-employment checks, including DBS applications, right-to-work checks, references and employment compliance requirements.
• Maintain accurate and confidential staff records in line with GDPR, employment legislation and CQC requirements.
• Monitor annual leave, sickness absence and workforce records, escalating issues where appropriate.
• Maintain records relating to mandatory training, professional registration, occupational health and staff vaccinations.
• Support workforce planning, staff wellbeing initiatives and learning and development activities.
• Assist with the development and maintenance of an annual PCN training programme.

• Support compliance with CQC standards and PCN governance requirements.
• Maintain policy, procedure and operational documentation, ensuring version control and accessibility.
• Assist with internal and external audits and provide evidence and documentation as required.
• Ensure information governance, confidentiality and data protection requirements are adhered to at all times.
• Support the implementation and review of policies and procedures across the organisation.

• Organise and minute Board meetings, leadership meetings and other PCN forums.
• Manage PCN-wide communications, ensuring information is shared effectively with practices and staff.
• Process staff expense claims and maintain associated records.
• Act as a key point of contact for PCN staff, practices and external stakeholders.
• Provide administrative support to service developments, projects and operational initiatives.
• Provide support covering reception at our weekly Health Hub.

• Work with clinical and operational colleagues to support the smooth delivery of PCN clinics.
• Coordinate resources, space and equipment to support efficient service delivery.
• Identify opportunities to improve administrative systems, processes and staff experience.
• Contribute to service improvement projects and the development of efficient ways of working.

Essential

• Educated to GCSE level (or equivalent), including English and Mathematics.

Desirable

• A relevant HR qualification (e.g CIPD Level 3 or equivalent)

Essential

• Significant experience in an administrative, office management or operational support role.
• Experience of managing competing priorities and coordinating multiple workstreams.
• Experience of maintaining accurate records and administrative systems.
• Experience of supporting HR or workforce administration processes.

Desirable

• Experience of working in primary care
• Experience of working in a GP practice
• Experience of supervising staff or coordinating administrative teams.

Essential

• Excellent organisational and time management skills.
• Strong written and verbal communication skills.
• Ability to work independently and use initiative.
• High level of accuracy and attention to detail.
• Experience of minute taking and supporting meetings.
• Experience supporting recruitment, induction and staff training processes.
• Good understanding of confidentiality, GDPR and information governance principles.
• Proficient in Microsoft Office applications, including Outlook, Word, Excel and Teams.
• Ability to build effective working relationships with a wide range of stakeholders.

Desirable

• Experience working within the NHS, Primary Care Network or healthcare environment.
• Experience using EMIS Web & SystmOne.
• Knowledge of CQC standards and healthcare governance requirements.

Essential

• Professional, reliable and approachable.
• Flexible and adaptable to changing priorities.
• Committed to teamwork and continuous improvement.
• Able to work calmly under pressure and meet deadlines.