PCN Hub Receptionist/Administrator
Medway Rainham Primary Care Network
Rainham, ME8 9BHView on map(opens Google Maps in a new tab)
Salary
Negotiable
Contract
Permanent
Hours
Not specified
Closing date
2 October 2026
2 days leftJob description
Medway Rainham PCN is looking for a friendly, organised Receptionist/Administrator to join our hub team in Rainham, Kent. This is a long-term role, ce...
As our Receptionist/Administrator, you'll be the first point of contact for patients and visitors at the hub welcoming them, managing phone calls and messages, and booking appointments on EMIS Web.
You'll keep the reception and waiting areas running smoothly, support our clinical and administrative teams with day-to-day admin and record-keeping, and help coordinate meetings and events across the PCN.
You'll work closely with hub staff, practice teams and colleagues across the network, always handling patient information with care and in line with confidentiality and information governance requirements.
JOB TITLE: PCN Hub Receptionist/Administrator
SALARY: Dependent on experience
HOURS: Full-time / 37.5 hours per week
CONTRACT TYPE: Permanent
BASE: Medway Rainham Primary Care Network
- Provide a warm, compassionate welcome to patients and visitors at the hub reception, seeing the whole person and not just the reason for their visit
- Manage incoming telephone calls, queries and messages, directing them appropriately
- Book, amend and cancel patient appointments using EMIS Web
- Support clinical and administrative teams with general office tasks, including data entry and record-keeping
- Maintain patient confidentiality in line with GDPR and NHS information governance requirements
- Manage the reception and waiting areas, ensuring they are tidy, welcoming and stocked with relevant information
- Liaise with other hub staff, PCN teams and member practices to support smooth day-to-day operations
- Support the planning and smooth running of meetings and events, including room set-up, materials and attendee coordination
- Bring the PCN's values of compassion, collaboration and community to everyday interactions with patients, colleagues and the wider neighbourhood
- Support with stock checks and other general administrative duties as required
- Undertake any other duties suitable for the role, as directed by the PCN Manager / line manager
Qualifications
- Essential: GCSE (or equivalent) in English and Maths
- Desirable: NVQ/qualification in Business Administration or Customer Service
Experience
- Essential: Reception experience, including previous experience working in a GP surgery
- Desirable: Experience within a PCN or wider NHS setting
Skills
- Essential: Excellent communication and interpersonal skills; confident telephone manner; experience using EMIS Web
- Desirable: Experience using EMIS Enterprise
- Essential: Good IT skills, including Microsoft Office (Word, Excel, Outlook) and Microsoft Teams
- Desirable: Touch-typing / data entry speed
Personal Qualities
- Essential: Friendly, approachable and professional manner; ability to remain calm under pressure
- Desirable: Understanding of primary care and how PCNs work
- Essential: Well organised, with good attention to detail and ability to prioritise
- Essential: Looking to build a long-term career in a role that's central to the hub, rather than a short-term step
Values
- Essential: A genuine fit with our values of compassion, collaboration and community, and a commitment to patient confidentiality and NHS values
Medway Rainham PCN brings together GP practices across Rainham to deliver joined-up, patient-focused care to our local community. Our hub team works closely with practice staff, clinicians and the wider primary care system to deliver services across the network.
We're a friendly, supportive team, and our values shape how we work every day: compassion, collaboration and community. We lead with kindness in every interaction, work across disciplines and roles sharing learning openly, and hold ourselves accountable to one another even when it's hard. We're not just based in this neighbourhood, we're part of it, and we're shaped by the people who live and work here.
As part of our team, you'll benefit from the NHS Pension Scheme and an extra day's annual leave for your birthday, plus a genuinely values-led place to work where your contribution is seen and valued.
Qualifications
Essential: - GCSE (or equivalent) in English and Maths
Desirable: - NVQ/qualification in Business Administration or Customer Service
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
21 September 2026
Last checked
23 September 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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