PCN Digital Transformation and Operations Manager

• To oversee scoping, initiation, delivery, implementation, administration and evaluation of transformation projects on behalf of PCN as required
• Identify solutions to continue enhancing patient care within the evolving Neighbourhood. Advise the Network on effective digital solutions to aid transformation of services and workflow etc.
• Develop suitable digital solutions to identify and monitor population health needs.
• Set deadlines, assign responsibilities and monitor progress of project.
• Demonstrate value for money/efficiencies across the PCN related to the project
• Identify risks or issues and problem solve to find alternative solutions
• Implement and communicate changes across the PCN
• Chairing meetings such as Board or MDT.
• Review effectiveness and impact of projects
• Line Manager for the PCN employees
• Ensure proactive stakeholder management occurs including frontline staff, team, service, organisation, senior leaders, external bodies, attending meetings as a representative of the PCN.
• Provide and build upon key performance management data, as appropriate

• Support the PCN Clinical Director to ensure the smooth running of the Network
• Submit and oversee mandatory returns
• Ensure the PCN has required policies and procedures and keep them functional and up to date.
• Work with the PCN Clinical Director for strategic and operational planning processes to deliver the PCNs contractual objectives
• Support the PCN Clinical Director with the writing of business and development plans as required
• Attend Thursday business meetings, highlighting current successes and challenges within the PCN.
• Present PCN digital and financial progress at monthly board meetings.

• To be responsible for the oversight of the Networks financial systems/payments/forecasting and keep the PCN within its budgets
• To oversee financial transactions between the PCN and member practices.
• Oversee and check the accuracy and timeliness of any submissions for invoicing, Enhanced Services, payroll, or contractual requirements.
• Oversee accurate payroll, achieved on time, by third party provider.

• To monitor workforce requirements for the PCN, looking for transformative solutions; regularly review budget and expenditure
• Support recruitment, induction and training of new PCN staff where required
• Embed and support PCN additional roles, supporting their role in transformation of patient care.
• Conduct staff touchpoint meetings, 1 to 1s, appraisals and team catch ups

• Ensure the PCNs compliance with GDPR and FOI along with other relevant legislation and professional information management standards such as GMC, BMA and LMC guidance
• To use digital solutions to monitor and report performance and quality within the Network
• Be the Information Governance Lead for the PCN
• Ensure that the PCN board and Clinical Director adhere to the corporate governance structure and requirements as set out in the Network Agreement and by Companies House.
• Alert PCN members to issues of quality and risk

• Facilitate development of neighbourhood agenda and services in preparation for expected Neighbourhood implementation.
• Review existing policies to identify similarities and differences between the Practices creating effective processes and policies across the network.
• Ensure all policies conform to relevant legislation and/or statutory requirements
• Support practices in engaging all relevant staff to embed the policies into practice

Essential

• Attention to detail and accuracy
• Well motivated, self-directed focus and able to initiate required work.
• Flexibility This role profile is intended to provide a broad outline of the main responsibilities only. The post holder will be expected to be flexible in relation to duties undertaken and location of work where required by the Practice.

Essential

• Knowledge of PCNs and their role in General Practice
• Knowledge of regulatory and contractual frameworks for primary care contracts eg. DES, LES, QOF.
• Understand Information Governance and GDPR and how to manage information appropriately
• Understanding of the NHS commissioning processes. An awareness of the developing Neighbourhood agenda An awareness of population health

Desirable

• SystmOne use
• Xero Use
• PCSE/NHS systems use

Essential

• Demonstrate a range of digital skills and ability to adapt to new software.
• Ability to create effective change and implement necessary training.
• Excellent organisational skills.
• Strong communicator both verbally and written.
• An effective leader of people

Desirable

• Be a good team player
• Able to write concise report

Essential

• Understanding of Digital solutions within the NHS and NHS compliance.
• Previous experience of managing projects.
• Experience of changing and developing services.
• Understanding of the roles of NHS organisations and the primary care sector.
• Experience of managing a budget

Desirable

• Experience of managing contracts.
• Experience of working in general practice.
• Experience of developing working relationships with local and national stakeholders.