PCN Care Co-Ordinator / HCA

• Offering a regular Phlebotomy service
• Assisting both the nursing team and administration team
• Triage duties if appropriate
• Basic care
• Blood pressure
• Weight
• Height
• Dressings

• Communication
• Communicate effectively with other team members. Attend PCN clinical Co-ordinator meetings
• Communicate effectively with patients and carers, being transparent about the limits of their competence, checking that patients concerns are addressed, and recognising their needs for alternative methods of communication.
• Assist in raising awareness of health and well-being, and how it can be promoted.
• Maintain the nursing notice board in the waiting room and promote good health with educational material liaising with patient services staff as required.
• Respond to requests from patients and clinical staff for health information leaflets within their area of competency.
• Use problem resolution skills to defuse difficult situations so that the patient feels heard and that their concerns are acted on and complaints are resolved.
• Communicate immediately with senior clinical colleagues when unsure of own competency or how to address patients needs.

• Record information and activities undertaken with patients and carers in an accurate and timely fashion using manual or computer systems as appropriate.
• Maintain confidentiality of information relating to patients, relatives, staff and the practice
• Take the necessary precautions when transmitting information.
• Use standardised codes and templates to record clinical activity for monitoring and audit.

• Ensure own actions are consistent with clinical governance systems and to practise in accordance with agreed standards of care.
• Understand the clinical governance aspects of the role and alert senior staff of any clinical risk.
• Contribute to the preparation of local guidelines, protocols and standards
• Enable patients to access appropriate professionals in the team.
• Working with members of the nursing team operate the clinical stock control
• Be aware of current approaches, including research, to the management of patient care within general practice
• Alert team leader and Practice managers to areas of practice that could change to enhance the effectiveness and efficiency of the practice and actively contributing to the development of an improvement culture.

• Take responsibility for own development and learning, including participating in supervision and recording own personal development.
• To participate in annual appraisal process both at practice level and PCN level
• Work with management on any new training requirements.
• Understand the roles and responsibilities of other members of the practice.
• Understand the legal issues pertinent to the role
• Assist where appropriate in current clinical audit.
• Maintain skills to administer first aid and resuscitation
• Have a working knowledge of local Vulnerable Adults and child protection procedures

• Identify and manage risk in relation to work activities
• Adopt management of infection hazards including:
• Hand washing
• Universal hygiene procedures
• Collection and handling of laboratory specimens
• Segregation and disposal of waste materials including blood and body fluid spillages
• Decontamination of clinical equipment
• Reporting of sharps injuries
• Assist patients and colleagues in adopting sound infection control measures
• Practise safe management of microbiological and chemical hazards within the working environment according to the Control of Substances Hazardous to Health.
• Calibrate clinical equipment as required reporting any faults to the team leader.

• To undertake any reasonable duties that aid the smooth running of the practice including participating in the good housekeeping/domestic needs of the Practice.

Essential

• Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines.
• Able to work as part of a team
• Able to support people in a way that inspires trust and confidence, motivating others to reach their potential
• Ability to communicate effectively, both verbally and in writing, with people, their families, carers, partner agencies and stakeholders.
• Excellent negotiating skills
• Ability to maintain effective working relationships and to promote collaborative practice with all colleagues in PCN and the various Practice teams
• Demonstrates personal accountability, emotional resilience and works well under pressure

Essential

• Knowledge of the personalised care approach
• Advanced experience of using word, excel and PowerPoint including ability to use word processing skills, emails and the internet to create simple plans and reports
• Creative problem solver and willing to search for hard-to-find information

Desirable

• Knowledge of general practice clinical systems, such as, EMIS ERS, Footfall
• Ability to read large amounts of information and extract the salient points, to analyse data and report on findings

Essential

• Meets DBS reference standards and has a clear criminal record, in line with the law on spent convictions
• Access to own transport and ability to travel across the locality on a regular basis
• Continued commitment to improve skills and ability in new areas of work

Essential

• Experience of working with healthcare professionals and or previous experience in the NHS or social care or relevant field (including unpaid work)
• Experience of data collection and providing monitoring information to assess the impact of services
• Experience of partnership/collaborative working and of building relationships across a variety of organisations
• Experience of working with or in general practice
• Working in a multi-disciplinary setting where influence and negotiation is required
• Knowledge/familiarity with medical terminology

Desirable

• Experience of supporting people, their families and carers in a related role (including unpaid work)
• Experience in use of databases
• Vulnerable adults awareness
• Experience of care of the elderly

Essential

• ECDL or equivalent
• Diploma/ HNC level (or relevant experience)
• NVQ Level 2 Business Administration (or relevant experience)
• Demonstrable commitment to professional and personal
• development
• HCA Qualified