PCN Business Support Assistant
TWNS PCN
Tewkesbury, GL20 5GJView on map(opens Google Maps in a new tab)
Salary
£13.00 to £14.00
Contract
Permanent
Hours
Not specified
Closing date
8 November 2026
20 days leftJob description
Are you thinking about joining the NHS, or diversifying your NHS career, to make a real difference to patients? If so, this is an exciting new opportu...
- Administration support
- Project and programme support
- Governance and reporting
- Social media and digital content management
- Education and training
Applicants will require excellent organisational skills, attention to detail and the ability to work effectively with practices, PCN colleagues and partner organisations.
following are the core responsibilities of the PCN Business Support Assistant.
There may be, on occasion, a requirement to carry out other tasks. This will be
dependent upon factors such as workload and staffing levels:
Support
the management and development of the PCN's digital presence across a range of
platforms.
Manage
the TWNS PCN Facebook page, including creating and scheduling content and
liaising with practices regarding suitable material for publication.
Support
the administration and maintenance of the PCN YouTube channel, including
uploading and organising content.
Monitor
digital engagement and provide reports and analytics when required.
Assist
with the development and distribution of patient-facing communications and
resources.
Support
wider communication and engagement activities across the PCN.
Project
and Programme Support
Support
delivery of PCN projects, quality improvement initiatives and service
development programmes.
Coordinate
project meetings and maintain action logs.
Maintain
project plans, reporting documentation and programme records.
Support
the preparation of funding bids, expressions of interest and associated
documentation.
Gather
information and intelligence from local and national data sources to support
project activities.
Assist
with audit, evaluation and reporting requirements.
Maintain
risk and issue logs and escalate concerns appropriately.
Provide
administrative support across a range of PCN initiatives and transformation
programmes.
Education
and Workforce Development
Coordinate
Protected Learning Time (PLT) events and other educational activities.
Manage
event administration, including bookings, registrations, venue arrangements,
speaker liaison and evaluation processes.
Support
coordination of learning opportunities available through the Gloucestershire
Primary Care Training Hub and other partners.
Maintain
relevant training records and supporting documentation.
Assist
with workforce-related projects and initiatives as required.
Governance
and Reporting
Support
preparation of reports, papers and information for the PCN Board and partner
organisations.
Maintain
governance documentation and filing systems.
Coordinate
the annual review process for key PCN governance documentation, supporting the
PCN Senior Manager with document updates, version control and record keeping.
Maintain
records relating to agreements, schedules, impact assessments and other
governance documentation.
Support
administration associated with PCN DES and contractual requirements.
Act
as a point of contact for administrative returns, surveys and information
requests.
Maintain
PCN registers, including asset and information registers, ensuring records
remain accurate and up to date.
Support
Practice Index administration and maintenance for centrally-hosted PCN staff.
Organise
meetings, diary invitations and events.
Prepare
agendas, meeting packs and supporting documentation.
Draft
minutes and maintain action logs.
Maintain
electronic filing and record management systems.
Respond
to routine enquiries and act as a first point of contact for a range of PCN
administrative matters.
Support
the PCN Senior Manager and wider PCN team with general administrative duties as
required.
Maintain
confidentiality at all times in accordance with GDPR, NHS guidance and
organisational policies.
Comply
with all PCN policies, procedures and governance requirements.
Participate
in appraisal, training and personal development activities.
Work
flexibly to support changing priorities and the developing needs of the PCN.
Undertake
any other duties commensurate with the grade of the post.
Tewkesbury, West Cheltenham, Newent and Staunton Primary Care Network (TWNS PCN) comprises of five practices across our geographical patch:
- Church Street Medical
- Mythe Medical Practice
- Holts Health Centre - Newent
- Staunton & Corse
- West Cheltenham Medical
We truly care about making a positive difference for our patients and investing in proactive care for long-term patient benefit.
Qualifications
Essential: - Educated to GCSE level (or equivalent), including English and Mathematics.; - Evidence of continuing professional development.
Personal qualities
Essential
- Demonstrate personal accountability, emotional resilience and work well under pressure.
- Ability to follow legal, ethical and clinical policy and procedure.
- Knowledge of and ability to work to key policies and procedures.
- Ability to use own initiative, discretion, and sensitivity.
- Problem solver with the ability to process information accurately and effectively, interpreting data as required.
- Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity.
- Commitment to ongoing professional development.
- Problem solver with the ability to process information accurately and effectively, interpreting data as required.
- Punctual and committed to supporting the team effort.
- High levels of integrity and loyalty.
- Clear, polite telephone manner.
- Flexible and cooperative.
- Motivated.
Other requirements/wider responsibilities
Essential: - Disclosure Barring Service (DBS) check.; - Occupational Health clearance.; - Access to own transport with ability to travel across the PCN as required.
Experience
Essential
- Experience of providing administrative support within a busy environment.
- Experience of organising meetings, events or training sessions.
- Experience of maintaining records and information systems.
- Experience of working with multiple stakeholders.
- Extensive experience using Microsoft Office applications, particularly including Outlook, Word, Teams, Excel and PowerPoint.
- Experience supporting projects or quality improvement activities.
Desirable
- Experience of working within general practice, the NHS or a healthcare environment.
- Experience of social media administration in a professional environment.
- Experience using Practice Index or similar workforce systems.
- Experience coordinating educational or training events.
- Experience working with healthcare data.
- Knowledge of GP clinical systems, particular SystmOne.
Skills and Attributes
Essential
- Excellent organisational and time management skills.
- Ability to manage competing priorities and meet deadlines.
- Strong written and verbal communication skills.
- Good attention to detail and accuracy.
- Ability to work independently and as part of a team.
- Good interpersonal and relationship-building skills.
- Ability to handle confidential information appropriately.
- Strong IT and digital skills.
- Confidence using digital communication platforms.
- Basic understanding of project management principles.
Desirable: - Ability to produce reports and presentations.; - Ability to analyse and present information in an accessible format.
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
14 October 2026
Last checked
16 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
Explore related