Patient Support Advisor

Main duties of the role include patient facing contact, booking appointments over the telephone, liaising with healthcare colleagues both internally & externally, patient administration including registrations and prescription queries.

and monitor the practice appointment system.

personal, telephone and e-requests for appointments.

incoming phone calls, transferring calls or dealing with the callers request

appropriately.

patients to the correct service.

contact with and responding to, requests from patients, team members and

external agencies

code data on Emis Web

documentation as required.

entry of new and temporary registrations and relevant patient information as

required.

data into patients healthcare records as necessary.

requests for information, i.e., SAR, insurance/solicitors letters and DVLA

forms to the administrative team

all queries as necessary in an efficient manner.

a clean, tidy, effective working area at all times.

and maintain the reception area and notice boards.

Blossom Health Gosport is a rapidly expanding, forward thinking GP Practice with approximately 6000 patients.

We are located on the ground floor of Gosport War Memorial Hospital and currently employ 2 Salaried GP's, a comprehensive nursing team, including two Advanced Nurse Practitioner Prescribers, and a well established and friendly practice team. At Blossom Health we are committed to providing high quality and compassionate health care to our patients and a supportive working environment for our staff.

Experience

Qualifications